Practice Dispenser and Receptionist

Dispenser The following are the core responsibilities of the dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a.To be responsible for checking all medicines dispensed, ensuring there are no discrepancies b.Dispensing medicines to the entitled population safely and accurately c.Collecting prescription charges in accordance with dispensary protocol d.Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering e.Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable f.Ensuring controlled drugs are dispensed in accordance with practice policy g.Safe disposal of returned and/or out of date medicines h.Ensuring all repeat prescriptions are processed within a 72-hour timeframe, preferably 48-hour timeframe if achievable. i.Providing patients with advice regarding all prescription
matters within remit. j.Process prescription requests via email, phone, face-to-face and online k.Processing Dossett boxes l.Processing delivery service m.Assisting the dispensary manager in the preparation of monthly returns n.Maintaining a clean and safe working environment at all times o.Maintain accurate records at all times, read coding entries appropriately Receptionist The following are the core responsibilities of the receptionist.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a.Maintaining and monitoring the practice appointment system b.Process personal, telephone and e-requests for appointments c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.Signpost patients to the correct service e.Initiating contact with and responding to, requests from patients, team members and external agencies f.Read code data on EMIS g.Photocopy documentation as required h.Data entry of new and temporary registrations and relevant patient information as required i.Input data into the patients healthcare records as necessary j.Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team k.Manage all queries as necessary in an efficient manner including emis tasks and emails l.Complete and log the daily fridge temperature and monthly data
logging on TeamNet m.Carry out system searches as requested n.Maintain a clean, tidy, effective working area at all times o.Monitor and maintain the reception area and notice boards p.Support all clinical staff with general tasks as requested