Property Surveyor

Role Responsibilities

1. To provide an excellent Asset Management Service, ensuring high levels of customer satisfaction with properties maintained to agreed standards.

2. To ensure compliance with all applicable regulatory and legal requirements regarding property and site management.

3. Manage, from inception to completion, complex refurbishment programmes including initial scoping, monitoring on-site, Budget monitoring and rectifying defects.

4. Support EPICs specifications for all works, use value engineering principles to update as required to provide modern components with innovative ideas which will provide customer satisfaction, longevity, and overall value for money.

5. Ensure a robust and proactive approach to the management of risk and health and safety, in line with policies, and ensure the highest standards of health and safety are maintained on site and CDM Regulations are complied with.

6. Ensure asset management performance targets are achieved including delivering the approved works programme on time, to budget, and to a high standard of customer satisfaction.

7. To support in driving forward and implementing the department's digital agenda.

8. During work on residential properties provide well-considered judgment calls balancing both customer/business risk to senior colleagues, whilst providing an empathetic, knowledgeable, and professional service to improve the customer journey.

9. To be responsible for the effective contract management. Maintain detailed and accurate project files for all works within your team; variations, contract administration, and certification as required.

10. Carry out inspections, HHSRS assessments, stock condition surveys, and surveys associated with individual projects, responsive repairs, defects, cyclical projects, major works and any other inspections as required.

11. Identify recharges, where applicable, and liaise with the relevant stakeholders to ensure these are captured.

12. Ensure all contract documentation is accurate and in accordance with EPIC's policies including preparing specifications and technical documents considering best practice and Value for Money.

13. Be responsible for ensuring asset component information is updated on the asset database and component accounted for.

14. When assessing works, reporting repairs identified whilst on-site, making prompt and practical decisions, even in times of ambiguity, considering various perspectives, and taking responsibility for outcomes.

15. Ensure work is appropriately supervised on-site, reviewing, and agreeing to written variations, etc. as required.

16. Support in the development and implementation of the long-term investment plan and delivery programs.

17. To support cases of non-access for maintenance work ensuring that we meet our statutory obligations.

18. Ensuring complaints and disrepairs are recorded and investigated accurately and resolved within regulatory timescales.

19. To work in partnership with local agencies such as the Police and Local Authority.

20. To review and makes decisions regarding customer permission requests in respect of their tenancy.

21. To provide telephone/office cover and effectively deal with incoming customer communication, taking the appropriate action in response to customer requests.

22. To provide any other duties commensurate to this role.

General Obligations - All Employees

1. Take accountability for individual areas of personal and professional development, including the identification and communication of gaps in knowledge to execute the role proficiently.

2. Effectively manage own workload ensuring mandatory training and company policy attestations are completed within communicated timeframes.

3. Encourage a working environment and culture that aligns with the EPIC's values that considers both colleagues and tenants in decision-making processes and quality of work.

4. Maximising outputs by utilising and promoting EPIC's information technology systems and associated equipment.

5. Participating in regular team meetings, away days, and teambuilding activities to establish relationships and support a positive work culture.

6. Adherence to company policies and industry regulations related to safeguarding to promote a safe and secure environment for employees, tenants, and stakeholders.

EPIC Housing is the proud custodian of approximately 1,400 homes across North Staffordshire with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands. Our homes come in two flavours; 'social' and 'affordable' rents and our tenants are the real VIPs in our world.

Our focus is always on our tenants and their homes, but we've got an awesome culture too; where we grow, develop, and maybe even have a little bit of fun along the way. Despite our small crew, we like to keep things interesting and are always looking for opportunities and ways to improve and develop each other, and the way we do things. 'Smarter, simpler and slicker' is our mantra!

And it's not just about what you've got on paper. We want to know about the real you, and how when we work together we bring out the best in each other. So, here's the scoop, we want someone who can match our values and our game plan to supercharge our services and be a top-notch community landlord for our tenants, their community and team EPIC!

Our Way of Working

We're all about keeping things flexible. We know that the intricacies of life don't stop when you're working so if you need to step away from your desk or run out to grab the kids from school, no problem at all! If you want to put in some extra hours to get a task done, go for it-we work on the basis of trust and accountability. What really matters to us is that the needs of our tenants run through your veins, your success, the quality of your work, and making sure you take care of yourself.

Benefits & Wellbeing

• No Probation Period - We are confident that we have appointed you based on your skills and interview, so why should you prove yourself again with a probation period


• Work-Life Balance - Wellbeing is top-priority to us here at EPIC. That's why we offer a agile approach to enable you to work in a manner to suit you, our tenants and the wider organisation.


• Christmas Office Closure - Enjoy a festive break as we close down the office during Christmas, giving you the opportunity to relax and spend time with your loved ones without the need to use annual leave.


• Employee Assistance Programme (EAP) - All of us from time to time may need some help and support. Our confidential EAP Service can provide this to you, including counselling, and much more.


• Learning & Development - Our E-Learning Platform is accessible to all employees from day one, offering the opportunity to take control and grow within your role and the business as well as professional and personal development that's right for you.


• Enhanced Maternity, Paternity & Adoption Pay - Along with other family-friendly policies and benefits to help you and your family along the way!


• 28 Days Holiday (Pro-Rata) - With the ability to buy and carry over leave!


And much, much more…why not request our benefits handbook?

Our Values

• Fairness - We treat people equitably and make decisions based on facts, not personal opinions.


• Teamwork - We work with our tenants to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.


• Respect - We treat people with respect and act with courtesy.


• Understanding - We are empathetic, approachable, and act professionally.


• Excellence - We take pride in what we do and strive to improve services.


• Integrity - We are honest, dependable and do what we say we will.
  
  Job Types: Full-time, Permanent


Pay: £37,750.00 per year

Benefits:

• Additional leave


• Bereavement leave


• Company events


• Company pension


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Free flu jabs


• Free parking


• Health & wellbeing programme


• On-site parking


• Paid volunteer time


• Sick pay