Right Care and Safeguarding Advisor

This is a hybrid role where the successful candidate will be expected to be onsite for up to 12 weeks whilst training. Once passed probation they will be required to work in the Bristol office once a fortnight as a minimum. There is an expectation that you will work from home and come in to the office as and when required / agreed in advance.

What is a Right Care and Safeguarding Advisor?
As the Right Care and Safeguarding Advisor, you will be responsible for managing clients who require clinical referrals working closely with our Doctors and Clinical Practitioners aligning to our Pre-Existing Conditions guidelines.

You will provide telephone support discussing clients medical history and their appointments working in collaboration with external healthcare professionals to deliver a seamless clinical referral pathway. Alongside this you can expect to undertake welfare calls to clients in varying situations; clients who are unsure of their decision to proceed with treatment, contacting external services via telephone and responding quickly to situations where the emergency services are required.

Working within an established, knowledgeable and supportive team, you will be a capable and organised individual with an ability to efficiently and effectively multi-task and cope well under pressure. The Right Care and Safeguarding Advisor will support the Safeguarding and Complex Care Lead in the management of complex and high risk safeguarding clients in addition to working in the Right Care team and supporting those clients requiring more information into their medical history.

Experience in healthcare is not a pre-requisite for the successful candidate in this role.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.


• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.


• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.


• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.


We're proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Please note, if you do not upload a CV or Resume, your application will not be considered.