Sales & Client Support

Administration support for the Corporate Account & Sales Team. Liaise with both internal & external key stakeholders.,

• Being first point of contact for customer- liaising directly via e-mail and telephone.


• Maintain relationships with key customer and supplier contacts.


• Updating database and keeping information up to date.


• Management of Client Portal


• Identify and resolve issues affecting customer service and account profitability.


• Liaising with various department within business to create reports on timescales, deadlines, and cost for the customer.


• Chasing of Installation and Service departments to make sure jobs are complete within timeframes and Customer SLAs.


• Liaising with Customer Service department to aid in resolving any invoice queries.


• Ensure all service agreements are met.


• Assisting Installation team by preparing Installation packs for key customer


• To maintain contact with relevant contact points within client's organisations


• Ensure you work to ensure that the processes and regulations used in the business are continually updated and adhered to.


• Performing weekly and quarterly analysis


• Maintaining accurate records


• Manage and work closely with the Corporate Account team.


• Provide monthly information to the CAD show deliver performance and targets objectives in terms of sales, KPI's, debtors, SLA, and URN status.


• Implement and act in accordance with the organisations information security policies


• Protect assets from unauthorised access, disclosure, modification, destruction, or interference.


• Implement particular security processes or activities, as requested by management.


• Report security events or potential events or other security risks to the organisation.
  
  Previous experience in Administration role.


• Being proficient


• Being analytical


• Being self-motivated, energetic, and positive


• Excellent verbal and written skills


• Excellent computer skills


• Organised and good planning skills


• Confident


• Being credible, persuasive, and tenacious


• Flexible


Desirable Requirements of the Job:

• Account development and building relationships.
  
  Supportive and Collaborative Environment


• Company Health Care Plan


• Company Pension


• Life Insurance


• 25 days holiday plus Bank Holidays


• Development Opportunities


• Referral Scheme


• Employee Recognition Scheme


• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs


• Cycle to Work Scheme


• Wagestream - Get instant access to your wages through our financial wellbeing tool.


When Kings carry out recruitment, we do so as an Equal Opportunities Employer.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Employee discount


• Financial planning services


• Health & wellbeing programme


• Life insurance


• Referral programme


• Store discount


• Transport links


Schedule:

• Day shift


• Monday to Friday


• No weekends