Senior Logistics and Customer Services Administrator

The role of the Senior Logistics and Customer Services Administrator is to be responsible for order processing and managing our in-house system whilst liaising with both internal and external stakeholders to answer queries in a timely and effective way.,

• Customer order processing and management, answering questions, investigating queries, relaying stock issues, order amendments etc.


• Supervise the team and action any pressing matters in the absence of the Logistics and Customer Services Manager.


• Ensuring regular reporting of OTIF.


• Checking accruals.


• Carry out EDI Mapping.


• Manual Reservations and derogations as well as reconciliations.


• Completing month end reporting.


• Use customer portals as required.


• Monitor stock levels.


• Processing and updating our in-house system with daily information from our 3rd party warehouses such as intakes, despatches etc and resolving any discrepancies between actual and paperwork.


• Managing credit notes and returns from customers.


• Checking proof of deliveries and uploading pods to our in-house system.


• To provide back-up support for stock control and the customer services team.


• General administrative support to the team and the Logistics and Customer Services Manager.


• Check invoices for third party warehouses/transport and resolve any queries.


• Be the first point of contact in the team for relevant accounts of the Customer Managers at Veetee.


• Communicate with production departments to highlight shortages and request production dates.


• Support inter-departments by compiling reports in response to requests across a range of supply related issues such as: Stock availability, service levels and stock availability.


• Work with warehouse and accounts teams to resolve any issues on goods receipt.


• Monitoring daily dispatch schedules, making updates as required.


• Booking external transport using hauliers' portals, raising transport PO's, producing labels and supporting paperwork.


• Ensuring sample orders and process and packed.


• Completing part picking order updates.


• Organising collections from customers checking and processing all relevant documentation associated with the return.


• Carry out cash sales for employees.


• Any other reasonable duties, responsibility or requests that may be issued by management from time to time
  
  Strong previous experience within a similar role in a fast paced environment.


• GCSEs in English and Maths at Grade A-C (4-9) or equivalent.


• Good understanding of supply chain processes.


• Highly analytical, numerate and a good problem solver.


• Able to work in a fast-paced environment with the ability to complete tasks in a timely and accurate manner.


• Excellent organisational skills.


• Great interpersonal and communication skills.


• Good excel skills.


• ERP/MRP systems experience is advantageous.


• Positive, pro-active attitude.


• Ability to work with a varied stakeholder group.



• Team player.