Senior Motor Claims Handler

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, youll be the first point of telephone contact for our customers. So, youll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

• To pro-actively manage a caseload of motor claims


• Maintain accurate data on relevant case management system


• Comply with set client SLAs


• Ensure quality service standards and productivity levels are maintained to a high standard


• Allocate new claims and set strategies


• Carry out supervisory tasks appropriate to level


• Assist with training and mentoring junior team members


• Undertake appropriate additional tasks provided by the Team Leader


• Attend Client review meetings and assist with client project work where applicable


• Build and maintain excellent relationships with Clients
  
  Minimum 5 years claims handling experience


• Excellent attention to detail


• Strong communication and negotiation skills


• Strong organisational skills


• Supervisory experience is desirable


• The ability to manage own volume workload via task management


• The ability to work as a team and independently


• Strong Client relationship skills
  
  We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.


We are a multi award-winning specialist professional services and technology business.We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives,support each others ambitions, and grow together.In a fast-changingbusiness environment, we adapt and look ahead. We succeed because weare multi-talented: in the skills of our teams, specialisms, and sectorexpertise.Working together, we are greater than the sum of our parts.

We areDynamic - We readily adapt to the changing environment. We strive for whats next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We areInnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

WeSucceed together-We support each other to grow.We value different perspectives, ideas, and experiences.We make an impact in our communities.

We areConnected - We are united under one mission. We believe in the power of Davies to make a difference.We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

At Davies people are at the heart of all we do, our values state that we succeed together and this is what makes our business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform discounts for over 800 retailers


• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)


• Development, training, and professional qualifications