Service Coordinator
SMT GB
Service Coordinator
Salary Not Specified
SMT GB, Brownhills, Walsall
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 5 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 6d351a563580451f9ec8ae170cb72844
Full Job Description
The main focus of this role will be to co-ordinate the end to end management of servicing and repair activities, while managing and prioritising resources to ensure customer issues are resolved in a timely manner. Ensuring a high level of cooperation and communication across the business to deliver an excellent and consistent level of service.
What you will be doing:
- To be responsible for the co-ordination of allocated engineers diaries, materials, labour and other necessary resources required for the efficient completion of any job.
- To action and quote for any additional repairs highlighted from engineers via any site visit reports, Service inspection reports, machine workshop inspections or direct feedback.
- Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality.
- Address any H&S and/or Environmental concerns relating to case management
- To deputise at the request of the Service Delivery Manager, during periods of holiday or other absence when so authorised
- To bring to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs.
- Ensure adherence to Time Guides and technical information, and to close all jobs particularly warranty jobs in accordance with them.
- Support the Service Delivery Manager with identification of training and development of Engineers.
- Strive to meet relevant KPI's prescribed from KPI dashboard.
Excellent Customer service skills both over the phone and email - Understanding mechanical terminology and associated work
- Strong IT skills with good working knowledge of all MS systems including excel
- Ability to work on own initiative
- Ability to communicate effectively at all levels.
- Reliable, honest, trustworthy, good timekeeper.
- Able to read and understand technical reports
- To be positive, co-operative and flexible at all times.
- Ability to work in a fast paced environment with conflicting priorities
- Ability to manage resources through planning and co-ordinating
- Previous knowledge of invoice management desirable
- Ability to read and understand parts catalogues desirable
Desirable: