Solution Delivery Analyst

Description To support the solution design and implementation process for key customers and projects
Key Responsibilities

• Supporting the delivery of questionnaire analysis and design for platform migrations and new customers


• Leading in the delivery of commodity code gap analysis and identification of new codes required


• Liaise and co-ordinate with the solution delivery managers to understand requirements and ensure standard content is used within customer solution planning


• Liaise with information architects and the Insights team when new content is required


• Taking part in testing questionnaires including business testing for upgrades, new content and change requests


• Reviewing and taking ownership of processes and workflows for solution delivery


• Support the business solution delivery manager in managing the customer and internal stakeholders in order to deliver a successful customer launch
  
  Identifies and evaluates the range of options open to them


• Articulates the assumptions made and the risks involved in decisions taken


• Analyses information carefully to identify facts, patterns, trends and missing data that may impact on a decision


• Communicates decisions clearly to those who are affected


MANAGING CHANGE

• Responds constructively and quickly to shifting goalposts or changing requirements


• Copes effectively with rapid change or increased demands


• Reprioritises own work or the work of the team in response to external pressures


• Is flexible in their approach; adapts their working style to suit the needs of the situation


INFLUENCING

• Switches to a different strategy or style and flexes own approach when the preferred tactic is not working


• Takes a planned approach, thinks through their strategy, contingencies and likely objections in advance


• Tailors messages and their own personal approach to the needs, interests and views of others


• Aligns their personal agenda with the other party's; works towards win:win outcomes


DEVELOPING SELF

• Aligns their personal development plan with the competencies and skills required for the next role


• Actively seeks opportunities to develop skills which are outside their current remit


• Engages in a range of learning experiences (e.g., mentoring, coaching, reading, research, job shadowing etc) in order to broaden their abilities


• Is willing to stretch themselves outside of their comfort zone to learn new things


CUSTOMER FOCUS

• Shows a clear understanding of the different customers and their needs


• Works collaboratively with team members and stakeholders to service delivery levels


• Takes pride in delivering a personalised, high quality service


KNOWLEDGE

• Proven experience of delivering analytical tasks


• Experience of managing your own priorities and deadlines


• Experience of working with remote multidisciplinary teams


• Excellent Excel skills are essential


EXPERIENCE

• Previous experience in an analytical role


• Experience of working in a solution delivery or IT environment a benefit but not essential
  
  We recognise that everyone is different, with different needs, this is why our benefits package supports individual financial, physical and mental wellbeing. Benefits will vary from country to country, however some benefits offered include:Generous employer pension; 6.5% employer contribution


• Income Protection & Life Assurance


• Option of Private Medical Insurance, Dental Insurance and Critical Illness cover


• Subsidised Gym Membership through Gymflex


• 25 days Holiday (plus Bank Holidays), Holiday Buy Scheme


• Health cash plan, 24/7 remote GP access and Employee Assistance Programme which includes counselling & legal advice


• Give as you earn and volunteer day off


• Cycle to Work Scheme


• Season Ticket Loan


• Achilles Advantage Club (high street retail discounts)


• Enhanced maternity, paternity and shared parental leave provisions


• Flexible working environment


• Health & Wellbeing initiatives