Technical Lead (App)

As the ServiceNow Platform Owner, you will be accountable for the ServiceNow Platform and be responsible for supporting with the creation of the overall roadmap, ensuring the platform team are aligned with the business strategy, and identify opportunities to maximise ServiceNow platform value. They will have ownership and oversight of all ServiceNow instances alongside the core platform team.,

• Responsible for the existing ServiceNow modules, vendor management and the technical roadmap for the ServiceNow platform.


• Oversight of incident, problem and change management for the ServiceNow platform.


• Collaborate with Process Owners and specialist teams on methods and tools required to maximise value through the ServiceNow platform, ensuring all capabilities and features are understood.


• Vendor performance management to ensure they are delivering against contractual obligations and SLAs.


• Ensure the team perform against deliverables.


• Build trusting relationships with internal customers and key stakeholders.
  
  Proven experience in leading platform teams to deliver complex solutions.


• Technical knowledge of the ServiceNow platform is essential.


• Experience in managing third party vendors.


• Ability to build stakeholder relationships and influence decision making.


• Strong working knowledge of CMDBs and associated data models.
  
  We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.


Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.