Web Experience Manager

Strategy, content and governance

• Develop and own the vision and user experience for the University's externally facing websites, particularly those on the upgraded University-wide web CMS platform


• Develop, implement and operate a governance model for the University's Web CMS Platform as well as its existing and future websites.


• Own the implementation of the overarching content strategy for external websites.


• Develop and own content standards for Oxford's external facing websites, working closely with the Web CMS Platform team, PAD and wider University communications leads to design and monitor standards that cover design, content, user experience and accessibility


• Working closely with PAD, Platform and the testing teams, take responsibility for ensuring content on the Web CMS platform is accessible to all users and meets accessibility standards


User experience

• Develop an expert understanding of Oxford's website users' needs and behaviours, championing these in the delivery of Oxford's externally facing websites


• With reference to user experience, the postholder will be expected to work closely with the University's Head of User Experience and their team.,


• Act as a champion of usability and accessibility on behalf of website users


Platform delivery and requirements

• Work closely with the Web CMS Platform team to understand the platform's capabilities and champion its adoption across the organisation and to ensure the capabilities the platform provides align with the requirements of the organisation


• Ensure that websites that are migrated to the new Web CMS platform align with the organisation's user experience and content strategy
  
  A central Oxford University department are looking for a highly experienced Web Experience Manager to join their team. You must have strong, proven experience managing a website and within technology change programmes., Experience managing a large website, CMS or enterprise software platform implementation in a large organisation with multiple stakeholder groups, including an understanding of and the ability to work across disciplines like development, content, design and user research


• Experience in digital content planning and strategy - understanding the purpose and context of digital content and communication


• Experience engaging with users to improve products, commissioning research and turning qualitative and quantitative insight into product improvements


• Experience of having worked on a technology change programme that took a user-centred design approach


• Experience of designing and implementing a governance strategy that includes platform and content


• Experience of creating and selling a compelling vision or strategy for a large-scale website product or similar project


• Strong stakeholder management skills in complex environments with competing priorities


• Experience in developing and releasing digital products with proficiency in agile product management techniques


• Experience using web or related analytics set KPIs, identify issues, report progress and make improvements


Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.