Work Place Experience Supervisor

In this role, you will be the Lead Host that supervises a small team of individuals that provide a warm and approachable daytime service, ensuring a seamless, clean and tidy workspace.

Your team will assist the clients' teams to achieve an exclusive and friendly work environment.

You will be an ambassador of the facilities team and coordinate and facilitate activities with the client's office spaces.

ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

The Role

• Main point of contact for all client's colleague on the floor; answer questions, help with requests, from technology, events, wellness schedule, etc.


• Support the Building Manager in leading your team & making decisions regarding the operational and processes to enable the best colleague experience, and general administration to deliver a consistent approach of workplace experience, effectively the 2nd to the Building Manager.


• Develop relationships and capture guests & colleague's individual preferences for future visits.


• Administer booking system for Visitor Management, Meeting Rooms, and Desk Bookings, within the client's workspace & ensure set up ahead of any meetings as required.


• Ensure that clear desk policy/cleanliness is maintained throughout the office, encouraging the correct behaviours of building users.


• Report any building issues to the right teams to ensure managed correctly.


• Ensure client's staff are kept informed & updated on progress of any issues identified / raised.


• Assist the TSB team leaders with desk management, always ensuring cleanliness and maximum availability and ensuring your actions are in accordance with the client site guidelines and vision.


• Ensure any & all consumable stocks are effectively managed & not overstocked.


• Ensure team rotas are updated & correct.
  
  Proficient in the use of the required Microsoft Office products.


• Have the relevant hospitality & customer focused service delivery.


• Excellent communications skills with all levels of client seniority.Good understanding of H&S requirements within the office workspace.


• Self-starting, proactive & able to work independently with limited support.


• An open & honest communicator with excellent customer service skills.


• Takes responsibility & ownership of their deliverables & a desire to provide continuous improvement.


• Has integrity within their approach to their work & shows respect to others with a desire to help individuals needing support, a natural host.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.