Genesys

Business results are in for Genesys Q1 Fiscal Year 25!    Highlights include: 💲 #GenesysCloud continued substantial growth, surpassing $1.5B ARR for the quarter, up more than 40% YoY 🚨 Genesys Cloud new bookings from standalone AI products were up 2x YoY 🌎 More than $55 million in new & sustained business influenced by Genesys sustainability practices 💬 Nearly 5 billion conversations were orchestrated on Genesys Cloud during the quarter, a 60% year over year increase    "Through Genesys Cloud and our industry leading AI, we’re paving the way for a future where universal orchestration can transcend customer-facing activities across the front- and back-office, enabling organizations to reimagine the contact center, customer and employee experiences, and their business overall. Our customers have confidence that Genesys will prepare them for a new era of AI.”  - Tony Bates, Genesys CEO and chairman.   Learn more about these accomplishments ↓ https://lnkd.in/eCkAYCxv

👂 We listened. Customers and employees answered. 🎙️ Join us LIVE in the #CXGreenRoom to get the 411 on what they are doing to create remarkable experiences. This insightful LinkedIn Live event featuring Dr Nicola Millard, Ph.D., Principal Innovation Partner at BT, will delve into how to navigate customer and employee demands—from empathy, expediency, and personalization—and deliver loyalty-building experiences that resonate with both customers and employees.

🎥🍿 𝘾𝙊𝙈𝙄𝙉𝙂 𝙎𝙊𝙊𝙉: Experiences in the Fast Lane! We're teaming up with Arrow McLaren IndyCar to bring you a series of videos showcasing the perfect blend of human expertise, data, and cutting-edge #technology. You’ll hear from Arrow McLaren subject-matter experts on everything from pinpointing the right #data at the right time and preparing for the future, to creating personalized experiences and generating loyalty. Tune in next week! #DrivenByExperiences

There's no single path to success when it comes to integrating #AI into #CX transformation. However, insights from others' journeys can be invaluable. 🌟 ☕ In this Cup of G, we look at our recent #ForrCX discussion with Kyle Johnson of Lighthouse Works and Aron Meyer of Unisys for insights on how AI has helped them overcome barriers and enhance agent efficiency.

Early adopters of ✨#CX Cloud from Genesys and Salesforce ✨ are paving the way for streamlined, effective customer experiences. Hear from Valley Strong Credit Union and Benify as they discuss the challenges they aim to solve with CX Cloud—from reducing the number of programs used by agents to improving efficiencies and morale: https://gsys.cx/3S7EJFt

After facing challenges updating and customizing its legacy on-premises contact center, Beyond Bank Australia transformed its #CX and #EX by adopting the #GenesysCloud™ AI-powered experience orchestration platform. This led to bank agents being trained 5️⃣0️⃣% faster and improved customer satisfaction scores. After activating Genesys Cloud #AI functionality, handle times have decreased by 13% and a chatbot now handles 60% of incoming chats. Read more on how Genesys is helping Beyond Bank optimize customer experiences: https://lnkd.in/g8Y7eqc2

Taking advantage of #AI is ✨table stakes✨ for businesses. Tune into this Tech Talks in 20 episode as Kyle Kuntz, our VP of #CX evolution, dives into the benefits of cloud migration, and how it's revolutionizing #CustomerExperience — from enhancing data access to leveraging AI. This episode is packed with insights for CX leaders: https://lnkd.in/e9vGg53T

✨At Genesys, we are dedicated to enhancing customer experiences through advanced technology and innovation.✨ Holli Bingham, SVP, Renewal Management, shares how our commitment extends beyond our customers — to our employees — and how our #culture is built on understanding our people and providing them with what they need to succeed. "As a woman in leadership at Genesys, I am deeply grateful for the opportunities the company has afforded me. This stems from a top-down approach that fosters inclusivity and encouragement. Our culture supports continuous learning and mentoring, cross-collaboration on projects, and strategic initiatives. It's an empathetic environment where both individual contributors and leaders can thrive. I joined Genesys over 24 years ago with the goal of exploring how #technology could enhance operational efficiency. Over the decades, I’ve discovered that it's the passionate people behind the technology who drive real change. Genesys is on an exciting trajectory, propelled by our dedicated team members. Throughout my career here, I have been inspired by numerous #leaders and colleagues who have bolstered my confidence, resilience, and professional skills. At Genesys, people genuinely care about each other and are committed to delivering the best outcomes by working together. The "One Genesys" culture is what keeps me motivated. I’m honored to sponsor our Customer Success Women’s Initiative Network, supporting over 1,800 employees. We believe we are truly "Better Together" and are focused on enhancing organizational equity through education, allyship, advocacy and talent acceleration. Our community fosters peer support and authenticity for everyone. If you’re looking to cultivate your career and make an impactful difference, consider joining Genesys. We value progress and recognize the importance of empathetic employee experiences.  Challenges will arise, but if you value support and community, Genesys is the place for you. Let us welcome you to a company where you can grow both personally and professionally." To learn more about joining the Genesys team, visit our #careers page: https://gsys.cx/3LyFjJ3

It’s a 𝗪𝗜𝗡 at the INDYCAR #HONDA200!🎉 What a performance by Arrow McLaren IndyCar and Pato O'Ward!👏 How about the winning combination of speed, data and teamwork! #DrivenByExperiences

We've driving into a new era of #CX where personalization is P1!🏎 So, naturally, we asked Arrow McLaren IndyCar driver Alexander Rossi what accent he would choose for his voicebot. It turns out that he was on the same page as most generations.  Learn more about consumer #AI and #CX bot preferences in our latest report: https://gsys.cx/4b9uxTs