Hi Everyone! I'm hiring!
I’m hiring our first Customer Success Manager, who will be the pioneer in creating a post-sales experience that’s as human and effective as the technology we create.
About Fixify:
We’re an early-stage startup on a mission to revolutionize the way people feel about technology. We believe technology should be a facilitator of happiness, not a source of frustration. We're reimagining IT support as an experience where people feel cared for, not merely 'handled'.
🎯 About the Role: Customer Success Manager
You'll play an instrumental role in shaping the customer experience and developing our post-sales process. You'll take a thoughtful approach with your portfolio of customers - ensuring they have a delightful experience every step of the way.
Key Responsibilities:
- Build Strong Customer Relationships: Establish deep, trusting relationships with our customers to help them maximize the value from our technology.
- Stay Ahead of Renewal Risks: Proactively identify and address potential challenges to ensure smooth renewals.
- Voice of the Customer: Act as a crucial link for gathering and acting on customer feedback to steer our product development.
- Onboarding and Support: Ensure customers receive continuous, high-quality support from the get-go.
- Partner with GTM for Growth: Collaborate with our Go-To-Market teams to showcase and expand our product offerings.
- Inform with Clear Reports: Provide insightful customer engagement reports to inform leadership decisions.
🌟 About You
I’m very open to hiring candidates with different backgrounds, qualifications and skills. If you don’t fit some of the things I’m looking for but still think you’d be a great fit, please explain in your application. That said, here’s what an ideal candidate would look like:
- Proven Track Record: You have a history of delivering tangible, positive results for your customers.
- Thrives in Dynamic Environments: You excel in fast-paced settings, maintaining positivity and determination.
- Innovative in Customer Success: You're passionate about pioneering scalable, innovative customer success strategies.
- Strategic Trend Spotter: You use data-driven insights to enhance customer engagement and retention.
🔍 About Me
You'll be working closely with me, so here's a bit about my background:
I've spent 15 years in cybersecurity, including 7 years at Expel, where I helped build a team that transformed the MDR market. I believe high-performing teams trust each other, know their goals, and measure progress. I like to move fast, work hard, and coach teams to success. While I can't promise this will be the next big success, I guarantee it'll be an exhilarating ride.
✍ To Submit Your Application
Ready to join us? Apply here with your resume: https://lnkd.in/etaAUkeD
If you encounter any issues, don't hesitate to email me directly (jonathan.hencinski@fixify.com) 🙂 .