Mosaicx

Conversational AI doesn't have to be complex. We've broken down the key areas for exploring how conversational AI is a key driver to your organization's CX goals. ✅ Types and Use Cases of Conversational AI ✅ Benefits of Conversational AI ✅ Conversational AI vs Generative AI ✅ Limitations and Challenges ✅ Conversational AI by Mosaicx For over three decades, we have delivered exceptional CX solutions to enterprises, empowering them to achieve unprecedented growth and impact. Take a moment and explore how conversational AI supports your organization’s CX goals. We’d love to hear from you! Read the full article here: https://bit.ly/45Mmvih #ConversationalAI #AI #FutureofWork #Technology #Blog

As more and more companies work to make their business environments more accepting and diverse, education becomes critical. On CCWomen, Shiwon O. has created a reference list of essential terms to equip leaders in their journey to make their work environments better and more welcoming for all. #CCWomen #DEIA #workenvironment #employeeexperience 

A must-listen: Stacy Sherman🎙️🎧 📘, host of Doing CX Right®‬, shares who is really responsible for customer experience.   Thanks, Stacy, for sharing your perspective and your time with us. #customerexperience #cxo #noholdtime #doingcxright #mosaicx David Araiza Brian Bremer

Mosaicx CRO Matt Whitmer explores the transformative power of omnichannel contact centers. The blog provides a comprehensive introduction to omnichannel CX with information around the key features and benefits of omnichannel strategies as well as important considerations before implementing it into your contact centers.   Click the link below and learn more about the wide ranging impact of omnichannel CX in contact centers. ⬇️ https://bit.ly/4cKbMav #Mosaicx #ConversationalAI #CX #Omnichannel #CustomerExperience #ContactCenter #Blog

Today marks the two-year anniversary of the national 988 Suicide & Crisis Lifeline. Vibrant’s commitment to ensure easy access to emotional support has never been more important.   We’re honored to be a trusted partner in this vital mission to deliver millions of calls and texts from people looking for help. It’s a responsibility we don’t take lightly. We look forward to continuing our efforts together.    #Mosaicx #VibrantEmotionalHealth #988Lifeline #MentalHealthAwareness

In this new episode of the #NoHoldTime podcast, Brian Bremer and David Araiza meet up with Stacy Sherman🎙️🎧 📘, an award-winning keynote speaker, author, advisor, and host of the Doing CX Right®‬ podcast. From bonding over their love for pickleball and backgammon to Stacy's perspective on the true role of a CXO (chief experience officer) and gender equality in the workplace, this is an episode you don't want to miss. This conversation takes place during Reuters Customer Service and Experience West. During the event, Stacy moderated two panels, one presentation, and hosted a Women in CX Breakfast. In this episode, she shares some insights from that breakfast, namely what one business issue women most want addressed this year. This is Part 1 of 2 with Stacy Sherman. We enjoyed learning about her personal life in this episode, but the next one is all business. Subscribe to No Hold Time so you don't miss it. Here's the full episode: https://loom.ly/_Xnx6Vk To hear more from Stacy Sherman, visit doingcxright.com or find her LinkedIn Learning course, "Increase Customer Loyalty by Doing Agent Experience (AX) Right."

Max Ball, author of The Forrester Wave for Conversational AI, gave Mosaicx employees and clients exclusive insights on the present state and future opportunities of conversational AI and generative AI in customer service. And now you can hear these insights too. During this discussion, moderated by Mosaicx Chief Product and Technology Officer Steve Akers, Max begins by defining the difference between these two types of AI and explains how they work together. Max and Steve then dive into real-world examples, large language models, and retrieval-augmented generation before answering questions from attendees, which include comments about integration, how gen AI can monitor business health, and whether AI can be used for outbound interactions. https://loom.ly/o0xbGag What's your biggest takeaway from Max's insights? Please let us know in the comments. #conversationalai #generativeai #contactcenter #customerservice #customerexperience #mosaicx

We are excited to share a big congratulations to the following Employee Of The Month recipients: Andrew Stuart and Chad Traylor. Also, we extend our congratulations to our Awesomeness Award winners: Emerzon Arista, Nikole Affolter, Theresa Opel, Colton Monts, Grant Burrup, and Kyle Dean. Mosaicx employees are nominated for company awards in recognition of their outstanding contributions to our organization, and for exemplifying our company’s winning behaviors and values. These nominees consistently demonstrate qualities like reliability, trustworthiness, and an extensive knowledge of their field. They also demonstrated their commitment to excellence through their attention to detail, innovative solutions, and professional demeanor. We thank all nominees for exemplifying extraordinary leadership, and for your incredible efforts and dedication to making our company a better place to work. We are honored to shine a spotlight on these incredibly dedicated colleagues. Please join us in celebrating their amazing work! #Mosaicx #EmployeeAwards #EmployeeOfTheMonth

In our latest #NoHoldTime Podcast, David and Brian talk about how your brand, employees, and customer experience go hand in hand. When it comes to branding, employees are your greatest asset. Employees should understand what your brand is. What your brand represents. What you want your brand to be seen and known for. If your employees don't know what you stand for and what your brand is supposed to be, then how are your customers going to know? Your number one asset, outside of whatever you're selling, is your employees knowing what your brand stands for. #branding #employees #customer #mosaicx #noholdtime

Congratulations for being recognized as one of CNBC's World's Top Fintech Companies for 2024. #Fintech #innovation