Christine Volden

San Francisco Bay Area Contact Info
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    Training, Leadership Development, Executive Coaching, Corporate Training, Business Consulting, Negotiation, Management Consulting, Marketing Consulting, Team Building, and Demand Generation

About

Intuitive business & sales leader, consultant and trainer

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Experience & Education

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Volunteer Experience

  • Peace Corps Graphic

    Volunteer

    Peace Corps

    Education

    • National Swim Team Coach

    • Speech Therapist

    • Served in St. Vincent and the Grenadines

Publications

  • Five Simple Sales Tips for Introverted Coaches - A Must Read

    EverCoach by Mindvalley

    As a CEO and founder of a company that coaches introverts, many people find it surprising that I only admitted to myself recently that I was an introvert.

    Which is crazy since I remember being in the 2nd grade absolutely horrified that the teacher might call on me and the entire class might stop and look at me all at once! I used to hide at lunch time in high school because I was too embarrassed to ask someone to sit with me.

    Because the truth is, I thought being an introvert…

    As a CEO and founder of a company that coaches introverts, many people find it surprising that I only admitted to myself recently that I was an introvert.

    Which is crazy since I remember being in the 2nd grade absolutely horrified that the teacher might call on me and the entire class might stop and look at me all at once! I used to hide at lunch time in high school because I was too embarrassed to ask someone to sit with me.

    Because the truth is, I thought being an introvert meant that something was wrong with me. [Click link above to read more]

    See publication

  • Why Introverts Make the Best Sales People - Click to Read the Full Article

    LinkedIn

    I recently got a nasty message on Facebook that questioned how I could teach introverts how to sell. “Introverts can’t sell, I don’t know what your background is but you obviously don’t know anything about selling” This made me laugh since not only do I have pretty stellar sales experience but I am also an introvert. And I am not unique.

    The best salespeople I have ever worked with know that listening is more important than talking. That building trust takes time and authenticity…

    I recently got a nasty message on Facebook that questioned how I could teach introverts how to sell. “Introverts can’t sell, I don’t know what your background is but you obviously don’t know anything about selling” This made me laugh since not only do I have pretty stellar sales experience but I am also an introvert. And I am not unique.

    The best salespeople I have ever worked with know that listening is more important than talking. That building trust takes time and authenticity matters. They know that different personalities have different needs and they learn what each person needs by observing them, their team and what they say (and don’t say). Introverts notice the fine details and while extroverts are often great at making introductions, its introverts who are building the relationships behind the scenes.

    See publication

  • 5 Quick Tips for Introverts in Sales (Because Yes, They Can Be Great Salespeople)

    The Muse

    **This viral article was originally published on LinkedIn. It has been republished here with permission.

    As a CEO and founder of a company that mentors introverts, many people find it surprising that I only admitted to myself recently that I was an introvert.

    Which is crazy, since I remember being in the second grade absolutely horrified that the teacher might call on me and the entire class might stop and look at me all at once. I used to hide at lunch time in high school because…

    **This viral article was originally published on LinkedIn. It has been republished here with permission.

    As a CEO and founder of a company that mentors introverts, many people find it surprising that I only admitted to myself recently that I was an introvert.

    Which is crazy, since I remember being in the second grade absolutely horrified that the teacher might call on me and the entire class might stop and look at me all at once. I used to hide at lunch time in high school because I was too embarrassed to ask someone to sit with me. Because the truth is, I thought being an introvert meant that something was wrong with me.

    See publication

  • 5 Simple Tips for Introverts in Sales - Click to Read the Entire Article

    Spiro

    As a CEO and founder of a company that mentors introverts, many people find it surprising that I only admitted to myself recently that I was an introvert. Which is crazy since I remember being in the 2nd grade absolutely horrified that the teacher might call on me and the entire class might stop and look at me all at once! I used to hide at lunch time in high school because I was too embarrassed to ask someone to sit with me. Because the truth is, I thought being an introvert meant that…

    As a CEO and founder of a company that mentors introverts, many people find it surprising that I only admitted to myself recently that I was an introvert. Which is crazy since I remember being in the 2nd grade absolutely horrified that the teacher might call on me and the entire class might stop and look at me all at once! I used to hide at lunch time in high school because I was too embarrassed to ask someone to sit with me. Because the truth is, I thought being an introvert meant that something was wrong with me.

    Fast forward a few years and I somehow ended up with a job in corporate sales. I forced myself to attend conferences that drained me, pretended to be someone outgoing, attempted to make small talk and did all the things I thought I needed to do to be a high performer. But I finally got to a point where it was just too exhausting. But the incredible thing was that once I started being myself, I became every more successful.

    See publication

  • What If Your Biggest Flaw Is Your Most Fabulous Feature? - Click to Read the Viral Article

    Huffington Post

    Recently I took an online quiz that identified me as a “rebel.” This was defined as someone who refuses to work with any expectations from others and even from themselves. While I was pretty sure before I took the quiz that it would say that, knowing that I was part of a group of other rebels was hugely comforting to me. As someone who has always had a problem with authority figures I always saw that as a flaw in my character. For some reasons, reading about “rebel” characteristics finally made…

    Recently I took an online quiz that identified me as a “rebel.” This was defined as someone who refuses to work with any expectations from others and even from themselves. While I was pretty sure before I took the quiz that it would say that, knowing that I was part of a group of other rebels was hugely comforting to me. As someone who has always had a problem with authority figures I always saw that as a flaw in my character. For some reasons, reading about “rebel” characteristics finally made me realize they are something to be embraced. In fact, I think my rebel qualities are the best thing about me. But that wasn’t always the case.

    For years I felt like I was the unruly student in the corporate classroom. I didn’t want to follow the processes and procedures that everyone was buying into. All the rules, the political maneuvering, the bullshit. I felt like it was literally crushing my soul. And deep down, I always thought something was wrong with me. Everyone else seemed to be fine going with the flow. People would agree it was annoying and they didn’t generally agree with things but they did them anyway. Why couldn’t I do that?

    See publication

Projects

  • Learn Salesforce 2017: Lightning

    - Present

    Salespeople are responsible for knowing their customers inside and out. This means staying on top of contacts, as well as revenue numbers, product releases, and related news. Salesforce is the leading CRM for managing this data throughout the sales cycle. With the new Lightning platform, which saves reps time and maximizes sales productivity, there's no better time to get started using it.

    Topics include:
    ✔ Navigating Salesforce
    ✔ Customizing your profile
    ✔ Creating accounts…

    Salespeople are responsible for knowing their customers inside and out. This means staying on top of contacts, as well as revenue numbers, product releases, and related news. Salesforce is the leading CRM for managing this data throughout the sales cycle. With the new Lightning platform, which saves reps time and maximizes sales productivity, there's no better time to get started using it.

    Topics include:
    ✔ Navigating Salesforce
    ✔ Customizing your profile
    ✔ Creating accounts and contacts
    ✔ Using lead and opportunity reports
    ✔ Completing tasks and adding follow-ups
    ✔ Improving data quality
    ✔ Using Salesforce on mobile devices
    ✔ Customizing reports
    ✔ Building dashboards

    See project

  • Social Selling with Salesforce

    - Present

    Social selling is critical in today's highly connected world. It's key to building relationships and a diverse network of customers and contacts. Luckily, Salesforce is ideal for managing social selling. In this course, expert and instructor Christine Pereira combines the ideas of social selling with the powerful sales management tools in Salesforce.

    Topics include:
    ✔ Why social selling is important
    ✔ Using Salesforce for social selling
    ✔ Optimizing social tools
    ✔ Listening…

    Social selling is critical in today's highly connected world. It's key to building relationships and a diverse network of customers and contacts. Luckily, Salesforce is ideal for managing social selling. In this course, expert and instructor Christine Pereira combines the ideas of social selling with the powerful sales management tools in Salesforce.

    Topics include:
    ✔ Why social selling is important
    ✔ Using Salesforce for social selling
    ✔ Optimizing social tools
    ✔ Listening on social media
    ✔ Sharing engaging content
    ✔ Building trust

    See project

  • Salesforce for Customer Service

    - Present

    Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions. Increase customer satisfaction by accessing detailed Salesforce data and use Service Cloud's automation and knowledge base features to streamline interactions and find resolutions more quickly.

    Topics include:
    ✔ Viewing and updating cases in Service Cloud
    ✔ Automating cases
    ✔ Adding assignment rules
    ✔ Using customer channels
    ✔ Creating case…

    Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions. Increase customer satisfaction by accessing detailed Salesforce data and use Service Cloud's automation and knowledge base features to streamline interactions and find resolutions more quickly.

    Topics include:
    ✔ Viewing and updating cases in Service Cloud
    ✔ Automating cases
    ✔ Adding assignment rules
    ✔ Using customer channels
    ✔ Creating case teams
    ✔ Building a knowledge base in Service Cloud

    See project

  • Salesforce for Sales Managers

    - Present

    Do you already have a basic understanding of how to manage teams inside of Salesforce? If so, you're ready to dive deeper into this popular CRM solution, and learn how to navigate Salesforce like a power user. In this course, Christine Pereira explains how to get the most out of all of the capabilities offered in Salesforce. Christine shows how to use Salesforce to keep track of your individual goals and sales pipelines, and review how your sales team is faring daily, monthly, quarterly, or…

    Do you already have a basic understanding of how to manage teams inside of Salesforce? If so, you're ready to dive deeper into this popular CRM solution, and learn how to navigate Salesforce like a power user. In this course, Christine Pereira explains how to get the most out of all of the capabilities offered in Salesforce. Christine shows how to use Salesforce to keep track of your individual goals and sales pipelines, and review how your sales team is faring daily, monthly, quarterly, or annually.

    Topics include:
    ✔ Ensuring you have good quality data
    ✔ Understanding the leads lifecycle
    ✔ Viewing and assigning leads
    ✔ Viewing team leads and opportunities
    ✔ Transferring leads and opportunities
    ✔ Creating basic sales reports
    ✔ Creating reports by salesperson and by team
    ✔ Creating a goals-based dashboard
    ✔ Viewing a sales pipeline with dashboards
    ✔ Setting up products and price books
    ✔ Viewing and adjusting forecasts

    See project

  • Change Your Energy - I've Decided to Live 120 Years | Book Launch Consultant for NY Times Best Seller Ilchi Lee

    - Present

    ◦ Book Consulting for Ilchi Lee
    ◦ Online Course Development
    ◦ Host of Online Course
    ------------------------------------------------------------
    What if you could decide how long you lived?

    No one knows exactly how long they will live. But what we believe often impacts our health, our lifestyle and even the age that we die.

    In his latest book "I've Decided to Live 120 Years", Ilchi Lee divides our lifespan into two periods: the first 60 years and the later 60…

    ◦ Book Consulting for Ilchi Lee
    ◦ Online Course Development
    ◦ Host of Online Course
    ------------------------------------------------------------
    What if you could decide how long you lived?

    No one knows exactly how long they will live. But what we believe often impacts our health, our lifestyle and even the age that we die.

    In his latest book "I've Decided to Live 120 Years", Ilchi Lee divides our lifespan into two periods: the first 60 years and the later 60 years.

    We are driven by our desire to succeed in the first 60 years, but as our bodies weaken and traditional models of success are no longer a driving factor in our lives, what can or should be our goal in the later 60 years after retirement?

    How do we live those last 60 years with vitality, grace and fulfillment?

    This online course is a companion to Ilchi Lee's newest book and is guaranteed to inspire and transform the way you think about life, aging and even death. We welcome you to experience the transformation of his most recent work.

    See project

  • Learning Salesforce

    - Present

    Large Fortune 500 companies and small startup businesses alike turn to Salesforce for their customer relationship management (CRM) needs. This course shows you how to start using Salesforce for managing all of your customer data, beyond email addresses and phone numbers. You can track each interaction, event, task, and more. Learn how to set up your profile, navigate the main tabs, search, and customize your dashboard. See how to create accounts, add your contacts, and convert leads into…

    Large Fortune 500 companies and small startup businesses alike turn to Salesforce for their customer relationship management (CRM) needs. This course shows you how to start using Salesforce for managing all of your customer data, beyond email addresses and phone numbers. You can track each interaction, event, task, and more. Learn how to set up your profile, navigate the main tabs, search, and customize your dashboard. See how to create accounts, add your contacts, and convert leads into opportunities.

    Topics include:
    ✔ Navigating Salesforce
    ✔ Setting up your profile
    ✔ Creating accounts
    ✔ Adding contacts and leads
    ✔ Converting leads into opportunities
    ✔ Logging tasks, meetings, and activities
    ✔ Running a search
    ✔ Monitoring your dashboard
    ✔ Customizing reports

  • Are You an Introverted Entrepreneur Trying to Grow Your Business? - Click to Get Your Cheatsheet

    - Present

    I am too. And I noticed that it can be hard to get our message out to the people we want to reach when we feel like we are competing with so much noise and clutter.

    So I created this quick cheat sheet for entrepreneurs who want to grow their business and increase sales. Being an introvert is not a disadvantage, it just means we need to do things differently.

    Download your free guide to make more money in your business, create real relationships & still stay true to…

    I am too. And I noticed that it can be hard to get our message out to the people we want to reach when we feel like we are competing with so much noise and clutter.

    So I created this quick cheat sheet for entrepreneurs who want to grow their business and increase sales. Being an introvert is not a disadvantage, it just means we need to do things differently.

    Download your free guide to make more money in your business, create real relationships & still stay true to yourself.

    100% free - no obligation

    See project

  • Quiet Selling - Soulful Selling for Introverts Training - Click Link to Get Notified!

    - Present

    Quiet Selling is Authentic Self Promotion for Introverts – How to Boost Sales, Generate Revenue and Create Lasting Client Relationships Without Sacrificing Your Authenticity .

    Registration now closed for 2017. Click link to get notified when it opens again.

    In the meantime:
    Join our LinkedIn Group: https://www.linkedin.com/groups/12033994

    Join our Facebook Group: https://www.facebook.com/groups/quietselling/

    See project

Honors & Awards

  • Ben G. Burnett/Pi Sigma Alpha Award for Outstanding Academic and Leadership Contributions by a Senior

    Whittier College

    Each year at Honors Convocation, students who have met significant academic leadership within their fields of study will be recognized, named to any of the following:

    *Outstanding Student in the Discipline
    *Outstanding Academic Achievement in the Discipline
    *Outstanding Research in the Discipline
    *Excellence in Academic Performance, Research, or Service in the Discipline

    Additionally, a number of honors named for distinguished members of the Whittier…

    Each year at Honors Convocation, students who have met significant academic leadership within their fields of study will be recognized, named to any of the following:

    *Outstanding Student in the Discipline
    *Outstanding Academic Achievement in the Discipline
    *Outstanding Research in the Discipline
    *Excellence in Academic Performance, Research, or Service in the Discipline

    Additionally, a number of honors named for distinguished members of the Whittier College community are awarded for individual achievement.

Organizations

  • Oakland Museum of California

    Donor

    - Present

  • Thornhill Parent Faculty Club

    Board of Directors | VP of Fundraising

    -

    Since joining the parent faculty club in 2014, as an organization as a whole, we have met and exceeded our fundraising goals raising in excess of $360,000.

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