Washington, District of Columbia, United States
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Love seeing Mayo Clinic Laboratories featured as a top Becker's Healthcare story today for their continued advancements in #Alzheimer's research and…
Love seeing Mayo Clinic Laboratories featured as a top Becker's Healthcare story today for their continued advancements in #Alzheimer's research and…
Liked by Lee Becker
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It's Tuesday, July 16. Soon my team at the U.S. Department of Homeland Security will post a position for a comms person. This is no ordinary comms…
It's Tuesday, July 16. Soon my team at the U.S. Department of Homeland Security will post a position for a comms person. This is no ordinary comms…
Liked by Lee Becker
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This morning’s keynote speaker at the 2024 DoD/VA Suicide Prevention Conference was Bonnie Carroll , President and Founder of Tragedy Assistance…
This morning’s keynote speaker at the 2024 DoD/VA Suicide Prevention Conference was Bonnie Carroll , President and Founder of Tragedy Assistance…
Liked by Lee Becker
Experience & Education
Licenses & Certifications
Volunteer Experience
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Industry Vice Chair, Customer Experience
American Council for Technology - Industry Advisory Council (ACT-IAC)
- Present 4 years 1 month
Science and Technology
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Head Basketball Coach
Great Falls Hoops
- Present 5 years 10 months
Children
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Industry Co-Chair, CX Summit 2021
American Council for Technology - Industry Advisory Council (ACT-IAC)
- 4 months
Publications
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Episode 95 ‘How COVID-19 is Reframing Healthcare in America
Dr. Zeev Neuwirth
(1) How is the COVID-19 pandemic immediately changing the way you are delivering healthcare?
(2) How will COVID-19 reframe American healthcare for years to come?
This is an incredibly instructive and inspiring dialogue in which we discuss:
• The “whole person” human-centered reframe the VA introduced in its healthcare consumer experience - and how relevant that is to today’s situation, and moving forward during the post-COVID-19 era.
• The 3 critical components Lee Becker…(1) How is the COVID-19 pandemic immediately changing the way you are delivering healthcare?
(2) How will COVID-19 reframe American healthcare for years to come?
This is an incredibly instructive and inspiring dialogue in which we discuss:
• The “whole person” human-centered reframe the VA introduced in its healthcare consumer experience - and how relevant that is to today’s situation, and moving forward during the post-COVID-19 era.
• The 3 critical components Lee Becker and his colleagues utilized to deploy this holistic reframe of the healthcare consumer experience.
• The emerging AI-enabled, ‘signal-capture’ technology that transforms how patients can navigate through the healthcare system - again, so on point to the challenges we are currently facing and will continue to encounter in the post-COVID-19 era.Other authorsSee publication -
Building the Veterans Experience Office: CX and the Public Sector
Design Management Review / Volume 30, Issue 2
Building a Veterans Experience Office—with the goal of being the #1 customer experience office in the federal government—required a completely new view at the enterprise level.
Building leadership at the Veterans Administration—with the help of human‐centered design.
The definitive version was published in Design Management Review, 30:2, https://lnkd.in/eDtj9WvOther authorsSee publication -
Valuing Veterans
Inside Higher Ed
"As campuses begin to experience an influx of former military service members, an innovative program offers a blueprint for helping them make the transition and succeed in college, writes Rose Sachs."
Other authorsSee publication -
Glimpses of the New Veteran: Changed Constituencies, Different Disabilities, and Evolving Resolutions
Carolina Academic Press
"Glimpses of the New Veteran addresses three premises: (1) the veteran constituency has changed with use of an all-volunteer force, Guard, Reserves, women, aging veterans, etc.; (2) veterans’ disabilities and treatments for disease and injuries have changed; and, (3) while traditional veterans-oriented programs may be strained, for whatever reasons, all of us in the community, in and out of government, whether veterans, service officers, caregivers, family, lawyers, physicians, social workers,…
"Glimpses of the New Veteran addresses three premises: (1) the veteran constituency has changed with use of an all-volunteer force, Guard, Reserves, women, aging veterans, etc.; (2) veterans’ disabilities and treatments for disease and injuries have changed; and, (3) while traditional veterans-oriented programs may be strained, for whatever reasons, all of us in the community, in and out of government, whether veterans, service officers, caregivers, family, lawyers, physicians, social workers, etc., can uniquely and substantively assist in resolving these shared concerns. The book’s intent is not to criticize time-honored resources, and it does not try to be either a handbook or manual, but, rather, it provides increased understanding and food for thought. The authors, all experts in veteran’s law and/or medicine, policymakers, judges, lawyers, physicians, soldiers ranging from generals to enlisted personnel, Reserves, National Guard, and wounded warriors, explore these changes from their own wide spectrum of experiences; and they present viable alternatives for the twenty-first century, from official benefits processes at state and national levels and employment, training opportunities, and veterans treatment courts to blue-ribbon examples of efforts from nonprofits and corporations and pro bono work from law firms, that are now operational and effective and may be increasingly viable and adaptable for the future." - CAP
Contributing authors include: Judie Armington, Lee Becker, Alice Booher, David Coker, Rhonda Cornum, Kory Cornum, Paul Galanti, William Gunnar, Carolyn Haug, Terry Howell, Marti Nell Hyland, Anthony Mainelli, Lory Manning, Lawrence Miller, James Ridgway, Ron Smith, Roy Spicer, James Terry, Irene Trowell-Harris, James Weiskopf, Richard Williams and Aragorn Thor Wold.Other authors -
Honors & Awards
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HillVets 100
HillVets
https://www.hillvets.org/hillvets100-2018
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