“I had the pleasure of working with Pat Copeland at Zendesk for 2 years. During his tenure as the Chief Engineering Officer, Pat led an organization of 2000+ members encompassing engineering, product, design, program management, and security. Bringing a wealth of industry experience from tech giants like Google, Microsoft, and Amazon, Pat is undoubtedly one of the most seasoned leaders in the tech industry. Pat was pivotal in Zendesk's business transformation, leading our transition to more mature product and engineering development practices. He instilled a data-driven mindset, promoted effective communication and cross-department collaboration, and fostered an innovation culture. Under his leadership, we achieved significant advancements in product and feature delivery, platform scalability and reliability, and refined product and development processes. We witnessed an unparalleled commitment to operational excellence and innovation in our products, particularly through AI/ML, as well as accelerated integration for M&A activities. Pat is highly respected across Zendesk, known for embracing open and transparent communication. He consistently provided direct feedback to help his team grow while promoting a culture of high collaboration, "disagree and commit," and data and value driven decision making. His ability to get the best ideas on the table to improve customer experience and drive the business forward is a testament to his transformative leadership. Any organization would be incredibly fortunate to have Pat Copeland lead their business. He is a truly exceptional leader who will undoubtedly bring innovation, operational excellence, and a collaborative spirit to any company he joins.”
About
Experience & Education
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Zendesk
View 🌀 Patrick’s full experience
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Publications
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Graphic Books and Shorts by me
Blurb
See publicationA mysterious codex of drawings from my imagination.
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About my product: The Wi-Fi Router Gets a Brain
The Wall Street Journal
See publicationArticle by Wall Street Journey Tech Columnist Wilson Rothman, about a product I built at Google.
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About my product: The Wi-Fi Router Steve Jobs Might Have Built
David Pogue (NYT Tech Columnist)
See publicationArticle about a product I built at Google.
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Speaking: Google Tech for Social Good
Wavelength Conference Keynote
See publicationFrom my days in Google.org and revealed the mission to create “disruptive technology for a better world.“ From tornado warning systems to the Kenyan elections.
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Article: Entrepreneurial Innovation at Google
IEEE Computing Now (cover article)
Cover article for IEEE Computer Magazine.About how to realize its innovation potential, Google encourages all of its employees to think and act like entrepreneurs. Used in Stanford University MBA program by visiting prof Jonathan Rosenberg.
Other authors -
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Speaking: How to think like a product innovator
InfoQ Conference Keynote
See publicationKeynote on the first three principles of the eXtreme innovation approach based on the Pretotyping Manifesto: Innovators Beat Ideas, Pretotypes Beat Productypes, and Data Beats Opinion.
Honors & Awards
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G2’s 2023 Best Software Awards: Zendesk
G2
#1 Best Software Product, #1 Best Customer Service Product, #1 Product for Mid-Market
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Apple: Best of App Store: PlanGrid
Apple
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TECH Innovation Awards 2017: PlanGrid
San Francisco Business Times
http://www.bizjournals.com/sanfrancisco/news/2017/05/17/winners-tech-and-innovation-2017.html
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Product of the Year 2016: Google WiFi
Red Dot
The sought-after "Red Dot" is the revered international seal of outstanding design quality. An international jury of 41 experts scrutinized and assessed 5,200 entries from 57 countries this year to select, and award, those product designs showing exceptional quality and deep innovation.
Red Dot: http://red-dot-21.com/design/onhub/ -
Design Award 2016: Google WiFi
iF World Design Guide
Google’s OnHub sets a new standard in router design. With an elegantly tapered cylindrical shape and absolute simplicity, it is prominently positioned in the home as a connected hub. Under this graceful skin is an array of 13 antennas arranged in a circle, which provides ideal wireless signal performance. A gap between the inner and outer shells allows heat to escape and a status light to glow from within. OnHub is very easy to use ˗ just plug it in and pair it to the Google On app on your…
Google’s OnHub sets a new standard in router design. With an elegantly tapered cylindrical shape and absolute simplicity, it is prominently positioned in the home as a connected hub. Under this graceful skin is an array of 13 antennas arranged in a circle, which provides ideal wireless signal performance. A gap between the inner and outer shells allows heat to escape and a status light to glow from within. OnHub is very easy to use ˗ just plug it in and pair it to the Google On app on your smartphone to calibrate and optimize its performance. OnHub is offered in many colors and materials including natural bamboo.
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Company of the Year 2013: Google
IEEE
Android's Crisis Response and Alerting System: Innovative contributions to humanitarian technology. In recognition of Google product and services that facilitate the effective response to emerging human crises.
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Accessibility Award of the Year: Google
National Association of the Deaf
Nutshell: Youtube automatic voice captioning. A project sponsored by, and included Vint Cerf.
Blog Post: https://googleblog.blogspot.com/2009/11/automatic-captions-in-youtube.html
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