Shane Lennon

New Haven, Connecticut, United States Contact Info
6K followers 500+ connections

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About

A digital-savvy leader in customer experience, product innovation, data, technology…

Experience & Education

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Licenses & Certifications

Volunteer Experience

  • Digital Irish Graphic

    Founding Board Member

    Digital Irish

    - 6 years

    Founding Board Member with Feargall Kenny. Connecting the dots for networking among our members, supporters, and startups for Irish and Irish American companies for the US market. Providing growth advice to start-ups. Stepped aside in late 2018 as it was time for some new and fresh members to lead the charge for #NYDI, the leading Irish/Irish American networking community for connecting the digital, tech, and startup eco-system in New York, and now further afield, in London and more.
    Bio -…

    Founding Board Member with Feargall Kenny. Connecting the dots for networking among our members, supporters, and startups for Irish and Irish American companies for the US market. Providing growth advice to start-ups. Stepped aside in late 2018 as it was time for some new and fresh members to lead the charge for #NYDI, the leading Irish/Irish American networking community for connecting the digital, tech, and startup eco-system in New York, and now further afield, in London and more.
    Bio - http://digital.irish/new-york/2017/06/29/meet-nydi-board-shane-lennon/

    Non-Profit Volunteer Organization.

  • UNICEF USA Graphic

    Advisor for Digital and Product to UNICEF KidPower team

    UNICEF USA

    - 3 years

    Children

    Entrepreneur-in-Residence

  • Founder, CMO/Administrator & Coach

    Hawks - New York City Rugby Association

    - 9 months

    Rugby for young Girls & Boys. Rookie to youth programs. Everyone is welcome to build a local NYC rugby community. NYCRA programs starting soon.

  • Village Lions Rugby Football Club Graphic

    Coach Men's D2/D3 squad and Old Boys Player. Certified L200 US/Level 1 World Rugby Coach.

    Village Lions Rugby Football Club

    - 4 years

    Coach Men's squads (D2 and D3) - 2018/19.
    Kicking clinics (kick-off and out of hand) and Pass-Catch clinics.
    Still playing rugby with the Lions Old Boys - a great social rugby team.

  • Chief Simplicity Officer: #BetterAtTheBasics

    Rugby.Us

    - Present 9 years

    Disruptor, Listener, Curator sharing the best of rugby culture & rugby content for us = the players, fans, coaches and all things rugby in the US - focus on youth rugby through high school to college and adult.
    IG: https://www.instagram.com/rugby.us/
    FB: https://www.facebook.com/RugbyUs/
    Mentor in building culture, teams and organizations for business (commercial & marketing) functions to support rugby clubs/teams and player centric programs for coaches and players.
    Rugby broadcast…

    Disruptor, Listener, Curator sharing the best of rugby culture & rugby content for us = the players, fans, coaches and all things rugby in the US - focus on youth rugby through high school to college and adult.
    IG: https://www.instagram.com/rugby.us/
    FB: https://www.facebook.com/RugbyUs/
    Mentor in building culture, teams and organizations for business (commercial & marketing) functions to support rugby clubs/teams and player centric programs for coaches and players.
    Rugby broadcast commentary team FloRugby National 7s Finals.

  • Betaspring Graphic

    Mentor

    Betaspring

    - 3 years

    Provided hands-on volunteer mentoring in the Betaspring Accelerator Program - working closely with young entrepreneurs to help them focus on Product to Market Fit and Distribution Scaling. Start ups such as Catapulter, Periscape, Manpacks, and Databraid.

  • Morris Rugby Corporation Graphic

    Volunteer Youth Coach

    Morris Rugby Corporation

    - 5 months

    Children

    Kicking coach u16/18

  • Play Rugby USA Graphic

    Coach to Youth Teams

    Play Rugby USA

    - 4 years

    Children

    Help rally parent involvement in the community club team - Academy and Manhattan Youth Rugby Club within PlayRugbyUSA.

    Coaching backs and youth teams. One on one skills training with backs.

    Facilitating growth path for young players to College and University level rugby - developing relationships with university coaches.

  • Social Venture Partners Graphic

    Partner and Mentor

    Social Venture Partners

    - 2 years

    Arts and Culture

    Helping to mentor, direct and support decisions to grow commercial teams at non-profits.

  • 1st team rugby player

    Coolmine Rugby Club

    - 10 years

    Rugby Club - youth & adult teams all levels in Leinster, Ireland.

Publications

  • Stop Selling Digital Candy in your C-Suite - Customer Journey?

    Digital Surgeon's Pete Sena's 4:4:4 Virtual Sessions

    Business leader and digital CEO, Shane Lennon, and our CEO & Co-Founder, Pete Sena discuss digital transformation and what it takes to drive real change and enterprise value.

    Pete's concise summary of our 4:4:4 conversation:
    1. The customer is always #1.
    2. Mind your Qs: qualify and quantify.
    3. Agile isn’t just a methodology. It’s also a mindset.
    4. Champions drive lasting change.

    Pete's final comment captures it: "For the record, this is as much about market…

    Business leader and digital CEO, Shane Lennon, and our CEO & Co-Founder, Pete Sena discuss digital transformation and what it takes to drive real change and enterprise value.

    Pete's concise summary of our 4:4:4 conversation:
    1. The customer is always #1.
    2. Mind your Qs: qualify and quantify.
    3. Agile isn’t just a methodology. It’s also a mindset.
    4. Champions drive lasting change.

    Pete's final comment captures it: "For the record, this is as much about market transformation as it is about digital transformation. And the bottom line is the only way to have any type of transformation is to embrace change. You’ve got to be willing to fail and make mistakes. Because in the end, the only thing sweeter than candy is the success that’s sustained by continually delivering value to your customers."

    The first stakeholder meeting is always interesting, I will suggest: "let's forget about 'digital', not talk of tech or process, let's discuss people (whether it is customers or employees) - what are their behaviors, how are they changing behaviors, how fast is the change, what's driving the change? Now, can we whiteboard a journey map to check how you engage at 'every possible point', and score '1 to 5' for the value of engagement at each touch - that's when the meeting becomes really interesting!"

    4:4:4 Sessions: https://www.digitalsurgeons.com/lp/444

    Other authors
    See publication
  • UNICEF Kid Power Top 25 Invention 2016

    TIME

    Great to see the UNICEF Kid Power team getting well deserved recognition

    See publication
  • MMP, focus, outside-in lens, customer experience = a viable business, not just MVP

    Digital CMO - Medium

    Over the last 18 months, MMP has been reinforced for me, while working, advising and watching several companies on what makes a new or existing business continue to aggressively grow, caveat I am referring to double digit % growth businesses in this post, across a range of consumer and B2B companies.

    So what have I learned, the middle letters “V” and “M” are in most cases the difference between a successful business over the mid-term, I am not even looking beyond 24/36 months here. M:…

    Over the last 18 months, MMP has been reinforced for me, while working, advising and watching several companies on what makes a new or existing business continue to aggressively grow, caveat I am referring to double digit % growth businesses in this post, across a range of consumer and B2B companies.

    So what have I learned, the middle letters “V” and “M” are in most cases the difference between a successful business over the mid-term, I am not even looking beyond 24/36 months here. M: “Marketable” meaning it hits the next set of strategic and financial goals for a company, whether that’s acquiring the right customers and clients, building a repeatable revenue model, hitting the right data points to attract another round of funding, a strategic outcome or a profitable self sustaining business generating the necessary cash to support it’s growth.

    The common thread to the successful ones was the teams are focused on a “marketable” product/business that a large enough group of customers were willing to buy, or love enough to support another revenue stream, with enough buyers to amplify the success to bring in more customers via referral or a positive K factor, to complement a marketing and revenue generation funnel that scales at a sustainable cost.
    ... more

    See publication
  • How CIOs and CMOs can successfully work together

    Fierce Markets

    CIOs and CMOs too often have discrete job functions. The CMO is tasked with strategic growth opportunities and leading customer experience. The core competencies required are changing as the need to access more customer data and provide informed recommendations for strategic undertaking is increasing.

    See a sample Strategic Alignment Framework and Scorecard.

    Penned by Shane Lennon with Ray Downes CEO of KEMP Technologies.

    See publication
  • “How to get to the CMO” panel from New York Digital Irish hosted by Havas in NYC

    New York Digital Irish Network

    A panel of Chief Marketing and Chief Digital Officers on the subject of: "How to get to the CMO”; providing insights for tech companies who are currently selling Marketing Solutions Technologies.

    The team of experienced CMO panelists informed the crowd of the ‘No-nos’ and the ‘Yes please’ techniques to get and keep their attention when pitching.

    And 2 Irish companies Clavis and Newswhip got an opportunity to pitch the panel and receive great feedback on their pitch.

    Other authors
    See publication
  • 19 CMOs/CEOs Reveal Big Changes in B2B Marketing

    http://www.economistgroup.com/leanback/consumers/siegel-gale-b2b-consumerization-study/

    The ongoing "consumerization of B2B" has been the topic of many passionate conversations among marketers. The dominant discussion is based on the principle that businesses do not sell products to businesses, they sell to people—requiring that B2B marketers communicate with decision-makers in a highly engaging way. However, the conversation has now shifted to B2B marketers seeking ways to humanize their brands and connect with everyday people, not just decision-makers…

    The ongoing "consumerization of B2B" has been the topic of many passionate conversations among marketers. The dominant discussion is based on the principle that businesses do not sell products to businesses, they sell to people—requiring that B2B marketers communicate with decision-makers in a highly engaging way. However, the conversation has now shifted to B2B marketers seeking ways to humanize their brands and connect with everyday people, not just decision-makers ...

    ..."Consumerization Isn’t New: “What do people exactly mean by ‘consumerization of B2B’? It's one of those terms we invent or reinvent. I'd say it was always there, it's just that most B2B marketers were previously focused on a lot of the wrong things or not focused enough on the right things.” -- Shane Lennon, VP and CMO, Epiq Systems

    Other authors
    See publication
  • CMO asks - Mobile Now?

    Irish Central

    ... Mobile is only going one way and that is full steam ahead. So time to jump on that mobile train because if you don’t those 10%/15% of innovative (buzzword check) brands who embraced a mobile first approach to marketing (see Coca Cola mobile first and scale) or some start-up is going to own your audience and the train may not stop for you.

    Rewind late 90's – Think Books = Borders? no Amazon!

    Other authors
    See publication
  • CMO Agenda

    CMG Partners

    Contributor to CMG Partner's 5th Annual CMO Agenda - Delivering Results.

    Other authors
    • Allison Cerra
    • Mark Schweitzer
    • Jolie Hunt
    • David Leavy
    See publication
  • 5 Ways to Know Your Marketing Metrics Don't Suck

    Fast Company

    Lennon has a real-time dashboard with 25 KPIs that allows him to “drive the business based on data from marketing efforts along with quantitative and qualitative input from our users.” This dashboard is in no way static, however. “We are continuously optimizing the mix, testing ideas, ramping them up, retiring them and bringing them back where applicable,”

    Other authors
    • Drew Neisser
    See publication
  • Mobile World Congress Interview Video

    GPS Business News

    gypsii expands platform with Samsung, Garmin, LG, Asus etc ... content relationships with eLong and more ...

    Other authors
    See publication

Projects

  • WorldPup

    In early June, socialKO launched the WorldPUP for dogs featuring the 32 World Cup countries and the most popular breeds over 5 rounds of voting for the 32 countries and dogs, across 6 weeks of daily engagement on the site and on social media. Check it out at http://worldpup.woofipedia.com or in our client showcase.

    Initial results for the first round of 16 had a reach of over 10M consumers across digital and social media.

    Other creators
    See project
  • Agile Marketing Framework

    A simple, easy and concise framework with working examples on setting up an Agile approach for marketing and marketing team deliverables. Teams love it (gives them sense of real ownership and makes it easier to manage and multi-task), heads of marketing find it very easy to manage (or rather it requires minimal management) and others in the organization love the results they see from an Agile approach - win win for all. It was crafted with start ups and hyper growth digital/tech companies in…

    A simple, easy and concise framework with working examples on setting up an Agile approach for marketing and marketing team deliverables. Teams love it (gives them sense of real ownership and makes it easier to manage and multi-task), heads of marketing find it very easy to manage (or rather it requires minimal management) and others in the organization love the results they see from an Agile approach - win win for all. It was crafted with start ups and hyper growth digital/tech companies in mind, but it has been used in larger marketing organizations, and may become a competitive edge for those who can adapt it to their teams

    See project

Organizations

  • New York Digital Irish

    Board Member

    NY Digital Irish group here in New York City (join us here on LinkedIn -http://linkd.in/1sDPkHD) . The group aims to create a soft landing for Irish startups in the digital space looking to break into the US. We host events every 2 months and try to make introductions to move your business forward. A great place to meet digital/tech community in New York and have some fun networking too.

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