Are you looking for a job that makes a difference? Are you a bright, curious, and confident person everyone goes to for ideas and trusts to get things done right? Then take a look at our Technology Services Account Manager position.
The Account Manager will support existing Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for renewals, upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and provide timely reports to customers. In this role, the Account Manager will work closely with the Engineering staff, Sales Executives, other Account Managers, and Help Desk associates as part of a team.
Some Of The Primary Responsibilities Are As Follows
Review Satisfaction Surveys for all assigned accounts
Monthly Customer "Check-in" visits
Create and maintain a rolling 3-year technology budget for each assigned account
Work with sales engineer to provide timely quotes for hardware, software to meet customer requests or fill budgeted projects from the customer's annual technology budget.
Ensure that all license renewals are quoted and fulfilled in a timely manner to ensure no lapse in coverage
Ensure that all hardware warranty extensions are quoted and explained to customers well in advance of expiration
Ensure that quotes are provided and discussed with customers for all end-of-life hardware, software and operating systems
Conduct in-person or video conference Quarterly Business Reviews with all assigned accounts
Company Culture
Responsive Technology Partners prides itself in allowing time for our employees' families. Our business hours are Monday - Friday from 8:00 AM to 5:00 PM EST. We pride ourselves in creating a team culture where everyone is valued and able to make a difference within our company and with our clients.
Qualifications And Skills
Strong organizational skills and ability to work independently.
Excellent verbal and written communications skills
Excellent customer service skills
Ability to interface with the technical team.
Windows 10 experience
MS Office and other standard office applications experience
Microsoft Office 365
Understanding computer network configuration LAN, WAN, Wireless technical configuration is not required.
MSP or technology field experience is preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
IT Services and IT Consulting
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