For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
Position Summary
The Application Support team provides and improves the quality of production system support for Kaplan Professional Education to all internal business groups for data and application integrity. Working in collaboration with Development, QA, and Database teams, conduct on-going discovery and monitoring of application behavior, measure application performance, and respond to application performance and feature degradation.
Key Job Responsibilities
Support and maintain internal applications by becoming technically familiar with those being utilized.
Assist in testing new software releases or updates.
Answers, documents, and routes incoming support calls/requests.
Escalate and act as Kaplan liaison for issues sent to various support teams.
Perform troubleshooting and support of application issues.
Gathers and/or validates details of issues from users.
Perform ongoing application monitoring and analysis, striving for continual system performance improvement.
Work with key stakeholders in resolving application issues.
Identifies problem trends and provide information that can be used to eliminate recurring problems.
Help test and validate application updates and defects.
Help maintain data integrity in systems by running queries and analyzing data.
Proactively suggest ways of improving system stability, availability, performance and reliability.
Preferred Qualifications
Associates Degree or equivalent experience in a technology related field.
Experience in application management, support, and administration.
Ability to quickly learn new software solutions.
Basic knowledge of SQL Server and MySQL management.
Ability to support software development lifecycle.
Ability to support software development life-cycle
We Offer a Competitive Benefits Package Including
Remote work providing flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!
This position is a Salary Grade A: $31,200 to $78,600
Location
Remote/Nationwide, USA
Additional Locations
Employee Type
Employee
Job Functional Area
Business Systems Operations & Support
Business Unit
00079 Kaplan Professional
At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.
Diversity & Inclusion Statement
Kaplan is an Equal Opportunity Employer. Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Education Administration Programs
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