The Assistant Director of Housekeeping is responsible for leading a team in providing housekeeping of public spaces for Bluejack National, residential homes, and a multi-unit rental program.
ESSENTIAL FUNCTION(S):
Assists Director of Housekeeping with all the following departmental functions and concerns: assist with AM and PM shifts, maintaining quality assurance in public space and units, linen, and supply inventories, purchasing linen and supplies when needed.
Resolves issues arising with members & guests and demonstrates outstanding hospitality through the corrective action taken.
Enforces standards and Standard Operating Procedures (SOPs) for the housekeeping team.
Supervise Lodging and Housekeeping operations and ensure adherence to all established housekeeping policies, standards, and SOPs.
Maintains open and clear communication with all departments and guests to ensure consistent service.
Assist with weekly scheduling.
Assists with interviewing, hiring, training new housekeepers.
Monitor Housekeeping inventories to ensure adequate levels are maintained.
Report all maintenance issues through MaintainX.
Prepare and complete all reports needed.
Responsible for overseeing the Housekeepers, Housemen and Housekeeping Supervisor, ensuring all tasks are completed.
Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
Eliminates waste of supplies.
Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Provides courteous, personalized Guest Service by responding promptly and efficiently to inquiries, requests, and complaints, exhibiting hospitality while striving to exceed Guest expectations.
Works around property with exposure to outside weather conditions.
Working with cleaning supplies and exposure to hazardous chemicals.
Minimum Qualifications (knowledge, Skills, And Abilities)
Supervisory Responsibilities
Hires and trains housekeeping staff.
Organizes and oversees the schedules and workflow of the department staff ensuring operations are being served timely with the highest degree of quality.
Conduct performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with policy.
Knowledge And Skills
Bilingual strongly preferred.
Minimum of 5 years of experience and/or training preferred.
Proficient in Microsoft Office including Word, Excel, TEAMS, Outlook
Jonas and Power BI experience preferred.
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Exceptional customer service experience required.
Excellent organizational skills and attention to detail
Strong supervisory and leadership skills
Ability to function under pressure, set priorities and adjust to changing conditions.
Must demonstrate excellent leadership, communication and team building skills with associates, peers, and across departments.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
APPROXIMATE SCHEDULE AND HOURS:
Full time. May require weekdays, weekends, and Holidays. Schedule flexible as business dictates.
PHYSICAL JOB REQUIREMENTS:
Lifting/Pushing/Pulling/Carrying
This position requires an average amount of physical labor such as bending, stooping, walking, reaching, and standing.
Should be able to lift and carry up to 35 lbs.
Bending/Kneeling
This position requires an average amount of physical labor such as bending, stooping, walking, reaching, sitting, and standing. This position requires this type of activity throughout the day.
ACKNOWLEDGMENT:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Real Estate
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