JOB SUMMARY: Responsible for ensuring proper operation of the Health Spa and Fitness facilities. Provides direction to all Health Spa and Fitness facilities to attain the goals and objectives set by Hotel management. Works to resolve various problems that may occur and reports the activity to Hotel management on a regular basis. Works to maximize efficiency and profitability within the Health Spa and Fitness, through the coordination of employees, best practices, standard procedures, and the implementation of effective management techniques. Monitor quality assurance within the Health Facilities to ensure excellence in customer service satisfaction. Mentor Health Facility team in their career development and provide employee engagement programs.
Essential Job Functions
Responsible for the over-all operations and performance of the Health Spa including spa and fitness facilities. Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
Development and preservation of Spa concepts.
Development and implementation of comprehensive standard operating policies and procedures for multiple facilities for Health Spas and Fitness including daily operations and treatment protocols.
Fulfills key position staffing needs and mentors personnel providing development programs to develop team members individual skill enhancement to excel in employee engagement.
Conducts employee motivation and training.
Ensures all employee licensing and certification is kept current.
Communicate regularly with spa leaders and hotel management to have a full understanding of the status of revenue initiatives/strategies and anything impacting revenue at such location.
Communicates as the Spa advocate for multiple Caesars properties building partnerships to develop a leading team, brand, and standard within the hotel community.
Provides management and support to all Health Spa and Fitness personnel.
Compile the operating and capital expenditure budgets for all the Health Spa and Fitness facilities.
Monitor and analyze operational expenses of the Health Spa. Support the property-level budget process and business planning to achieve budgeted goals for all outlets. Provide Spa Managers guidance to stay within their budgetary guidelines.
Develop and execute comprehensive annual marketing plan for multiple facilities including fresh innovative revenue generating ideas through social media and other avenues.
Develop quality assurance program to provide excellence in customer service.
Qualifications
Formal education and experience in spa industry required.
At least 10 years of experience working in spa and fitness facility.
At least 10 years Spa Management experience.
At least 5 years as a Licensed Treatment Provider.
Strong interpersonal and communication skills.
Experience in a luxury hotel - 5 Star or 5 Diamond resort.
Preferred ability to mentor and train in multiple areas of spa operations.
Preferred experience with consulting or opening of spa operations.
Proven ability to successfully operate business financials within a multi-million dollar budget.
Experience in operating a minimum of 20,000 square foot full service spa facility including multiple amenities and numerous treatment rooms.
Preferred retail experience.
Preferred experience with social media innovation.
Proven ability to work with other department groups to maintain spa operations.
Excellent interpersonal, customer service, communication skills are required.
Leads in Employee Engagement with proven engagement success.
Experience with Guest Service Satisfaction Surveys/Scores with proven track record of Spa guest satisfaction goals achieved. Places great emphasis on Guest Services and has an appreciation for the aesthetics and ambience of the Spa and Fitness environment.
Must have creative flair, fresh ideas, and be resourceful.
Other Duties
Resolve customer complaints as he/she sees fit remaining within the set authoritative boundaries.
Request and implement staff adjustments (additions, terminations and rate changes, etc.).
Work closely with senior management to set revenue, profit and guest service goals for all spa locations and assist property-based spa management teams to ensure such goals are properly communicated, executed and achieved.
Ensures that the Health Spa meets both state and Hotel requirements regarding cleanliness.
Work closely with the Finance department to ensure revenue initiatives are properly reported and analyzed.
Develop in-spa revenue initiatives, share best practices and strategies to assist the spa divisions to achieve or exceed the budgeted revenue.
Educate property- based spa leaders and team members in existing and new sales initiatives/strategies, including, but not limited to efficient booking, yield management, solution sales, value added rooms packages and retail penetration.
Collaborate with the property- based retail teams retail division to create revenue synergy with back bar product and product merchandised for retail sale.
Provide operational input, market intelligence and proforma projections for the development and design of new spa projects.
Implement pre-opening of Health Spas and Fitness Facilities, including roll-out of brand concepts, adherence to opening critical path, OS&E and FF&E orders, treatment menu development and implementation of marketing plans and sales tactics to support the launch of new spas and salons.
Foster a culture and attitude of innovation, continuous improvement, and forward thinking as it relates to customer groups' need for wellness goods and services
Monitor Health Spa Managers scheduling requirements. (i.e., days off, vacation, and sick calls).
Attend and participate in Hotel operations meetings.
Interview Management candidates for available positions within the Health Spa department.
Monitor supply requisitions
Interact with various departments as to obtain needed supplies, services, etc, (i.e., payroll for paycheck problems, Human Resources for staffing and documentation of employee matters, Engineering for repair work).
Additional assignments as requested.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
About Us
Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Hospitality
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