Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
About The Role
The Assistant Spa Manager manages and oversees the operations and development of the spa in accordance with Four Seasons standards, Spa mission statement and local cultural practices. Interviews, trains, supervise, counsels, schedules and evaluate staff. Assists the Spa Director with managing financial aspects of the operation including forecasting, labor, budgeting, purchasing and inventory control. Assists the Spa Director in the planning and launch of PR events, and internal and local promotions.
What You Will Do
Manage and oversee all Spa/Salon areas (Front Desk, Fitness Facilities, Locker Room, Relaxation Lounge, Treatment Rooms and Retail).
Interview and select job applicants as well as effectively supervise, discipline and give performance evaluations for spa employees. Foster positive employee morale.
Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related products, according to standards and budget to ensure for smooth operation.
Oversee the operation of equipment and cleanliness in all spa areas and coordinate special requirements with Housekeeping, Laundry, and Engineering.
Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends.
Participate in regular staff meetings to keep employees informed of hotel policies and changes, as well as ways to increase sales and service.
Create retail purchase orders in accordance to pars and budget. Organize and facilitate monthly and quarterly retail inventory.
Coordinate group bookings and conduct on-site tours of the Spa with key meeting planners.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Four Seasons Employee Book.
Work harmoniously and professionally with co-workers and supervisors.
Assisting various departments with internal standards testing.
Participation with external events that represent the Spa Philosophy.
What You Bring
Passion for the health and wellness industry.
Reading, writing and oral proficiency in the English language.
Superior communication skills
A superior sense of organization and ability to prioritize in a busy environment
Creativity and ability to think outside the box
Proven ability to motivate and develop individuals and the team.
Very proactive personality
Patience and persistence
Previous hotel and spa software computer knowledge
2-4 years club and spa Supervisor/management experience
Education: College education or equivalent experience.
What We Offer
Comprehensive learning and development programs to help you master your craft.
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round.
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
And so much more!
Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Travel Arrangements and Hospitality
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