Associate Director of Content and Engagement

We believe every person deserves to age well. That’s why we’re on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put “people first” and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Associate Director of Content and Engagement will join NCOA at a time of dynamic growth.

Position Summary

The Associate Director of Content and Engagement is responsible for developing and administering the content for in-person professional development, online resources, and events. The Associate Director plans, executes, and evaluates content and engagement initiatives that align with NCOA’s strategic plan, and leads NCOA’s premier annual event, the Age+Action (A+A) conference. This is a hands-on role directly responsible for managing the development and delivery of content for education programs for aging service professionals and/or the public.

Positions at this level typically report to a senior director and require advanced knowledge and experience as well as management capabilities. Incumbents are required to make independent judgements within their scope of work and require minimal oversight. Incumbents generally have five or more years of experience in their discipline and a bachelor’s degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience.

Events Management

KEY RESPONSIBILITIES

• Provide support and manage logistics for conferences and events with attendees exceeding 1000+, as well as community stakeholder convenings.
• Works closely with direct report to ensure a thorough understanding of each area of conference logistics.
• Collaborates with internal stakeholders to achieve conference deliverables. Examples include, but are not limited to:
• Promotional and branding support – Communication and Business Development Team.
• IT/technical services – IT Department
• Budgeting, forecasts, contract negotiation – Finance Department
• Oversee post-event reports; A+A revenue reconciliation, including processing online registrations, partner invoicing, hotel invoicing and ensuring goals and objectives are being met
• Create, manage, and execute the moderator scheduling process.
• Oversee the full agenda life cycle from call to proposals with collaboration of the program leads to review, approve and create an agenda strategy according to approved goals and objectives.
• Manage conference email distribution and communication, which includes responding to emails, phone inquiries and taking corrective action on diverse issues.
• Provide post-event reports and track measures and indicators for success.
• Prepare reports, agendas, and meeting materials for the quarterly program committee meeting.
• Manage conference registration software applications, digital signage, messaging, and audio solutions for real-time information dissemination.
  

Sponsor And Exhibitor Support

• Provide marketing support in editing and proofing exhibitor and sponsorship content for event-related marketing materials
• Provide support for digital event management software, to include online registration, session tracking, poster/presentation submission, travel management, and mobile app system to customize and streamline digital marketing information.
  
  

Content Management

• Oversee organization, functionality, and evaluation of NCOA LMS in accordance with NCOA best practices.
• Work internally to support program teams to design, plan, promote, and implement digital education activities to include webinars.
• Develop and refine a variety of event models (virtual, and hybrid) designed to effectively engage and educate aging professionals to maximize the NCOA mission. and provide support for the annual Older Adult Mental Health Awareness Symposium, as well as other duties assigned.
• Analyze educational needs, feedback, and outcomes for NCOA digital learning programs including webinars, certificate programs, and survey forms, including needs assessments to make recommendations for future activities.
• Work closely with the business development team to expand digital learning offerings.
• Develop and foster relationships with key stakeholders, including aging service professionals, staff, and corporate partners to cultivate and lead content development, strategy, and design.
• Anticipate and identify issues related to assigned specific deliverables and proactively identify, recommend, and implement solutions.
  
  

Personnel Management

• Manage full-time employee(s), consultants, and contractors hired for content and promotional development and implementation.
• Provide onsite management of a team to accomplish the goals and objectives of each conference.
  
  

Professional Experience/Qualifications

Other responsibilities as required.

• Bachelor’s degree and a minimum of 5 years of related experience in an association or nonprofit environment.
• Experience working with Learning Management Systems (LMS).
• Knowledge of and experience with CE processes.
• Strong program and project management, interpersonal, and analytical skills.
• Advanced organizational skills with a keen attention to detail.
• Exceptional verbal, written, and online communication skills.
• Demonstrated skill in establishing and maintaining effective working relationships with diverse audiences.
• Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
• Experience with Salesforce or similar CRM software, databases, and online tools is strongly preferred. Familiarity with webinar technology is also a plus.
• Cultural competence/humility and the ability to thrive in a diverse working environment.
• Passionate about NCOA’s mission serving older vulnerable adults.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift, or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).
  
  

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate.
  
  

SELECTION PROCESS

Requirements

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should submit a cover letter with salary requirements and resume to the Associate Director of Content and Engagement job posting:

https://www.ncoa.org/page/careers

NCOA Offers Generous Benefits, Including

• Medical, Dental, Vision, STD, LTD insurances
• Paid vacation, sick, and other types of leave
• 403(b) Retirement plan
• Hybrid remote work options
• And more!
  
  

NCOA is an Equal Employment Opportunity Employer and a Diversity, Equity, and Inclusion Champion