Chief Growth and Strategy Officer

About Us

God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining, medically-tailored meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, today God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals a client’s severe illness and treatment so urgently require, with more than 4 million meals prepared and delivered in the past year alone. Meals are individually tailored for each client by one of our Registered Dietitian Nutritionists, and clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of our clients. All of our services are provided free of charge to clients.

About the Role

God’s Love We Deliver is seeking a dynamic Chief Growth and Strategy Officer (CGSO) to report to the CEO and be an integral member of the Executive Team. The CGSO will work collaboratively with the Executive Team to lead, develop and implement an organization-wide strategic plan that will transform God’s Love during a period of intense and sustained growth. The CGSO will help lead initiatives that will support growth from 4 million meals annually to more than 10 million meals annually over the next few years.

Working across departments, the CGSO will have broad authority to determine appropriate resource allocation and assess process efficiencies in order to ensure the smooth and successful completion of our mission. The CGSO will design and direct efforts to improve work among departments, increasing efficiencies and improving client satisfaction.

With a deep understanding of the food, nutrition and healthcare landscape (New York City specific knowledge a plus) the CGSO will identify and negotiate strategic partnerships and joint ventures enabling God’s Love to scale and thrive. Prior experience working with healthcare policy initiatives and healthcare technology is also a plus as God’s Love grows its Healthcare Partners business at a dramatic rate.

As healthcare continues to incorporate Food is Medicine initiatives both nationally and locally, especially in the form of covered benefits for the seriously ill through legislative programs, the CGSO will work to scale operations to meet the growing number of opportunities in this space.For example, the CGSO will help God’s Love We Deliver further capitalize on the Medicaid 1115 Waiver in New York State with established partners, which will enable us to accelerate the growth of our home delivered medically tailored meal program and vastly expand our impact to serve our clients in need.

Over time the CGSO will manage the Systems and Compliance Departments.

About You

You are a visionary leader with the ability to move big projects forward by building consensus across constituencies. You are highly driven, self-motivated, and empathetic with a strong desire to provide support to clients living with serious illness. With knowledge of the healthcare landscape, you will bring great foresight to our growth model, shifting organizational priorities as needed. You will inspire others to think entrepreneurially to be able to serve all who need our help. The CGSO is a problem solver and critical thinker who will bring strong quantitative and analytical skills to the work, using data to guide decision making. You must be comfortable working “in the gray area” managing in times of uncertainty, and taking reasoned risks to achieve goals. The CGSO is smart, kind and hard working.

This is a hybrid position requiring regular in-office work in our NYC offices.

Essential Duties and Responsibilities

• Help develop and execute the organization’s multi-year Strategic Direction plan. Continually review and assess strategic objectives, focusing on data and metrics to support successful completion of our goals.
• Create timelines with key milestones, review resource requirements and allocations, and establish appropriate targets and metrics to ensure successful execution of strategic objectives. Collaborate across the Executive Team to establish necessary policies, procedures, operations and systems to support sustained growth.
• Provide administrative and operations support to the CEO, ensuring the CEO is well-informed and prepared.
• Cultivate and maintain positive working relationships with key internal and external stakeholders. Serve as a point of contact between the CEO and key stakeholders to ensure timely flow of information and decision-making. Works collaboratively with all Department Heads.
• Serve as a liaison to the four Volunteer leadership groups (Board of Directors, Board of Trustees, genLOVE and Culinary Council). Assist with meeting preparation and execution, and work with individual Board members as needed.
• Develop and support change management strategies to ensure understanding and buy-in as the strategies are operationalized.
• Timely identify and mitigate implementation challenges that might impede delivery of strategic objectives.
• Develop and deliver strategic communications to key stakeholders to articulate and support the organization’s strategic vision.
• Participate in the budget development process and collaborate internally to help ensure budget targets are being met.
• Over time, manage the Systems and Compliance Departments.
• Other duties as assigned.

In addition, you meet the following requirements:

• Bachelor’s degree; graduate degree in business, healthcare administration, public health a plus
• Minimum of 5 years of experience in a senior leadership position (e.g., C-level or direct report of C-level) , preferably in a fast-paced healthcare, food/nutrition or nonprofit organization.
• Work experience in the food/nutrition or healthcare fields required
• Experience working with a Board of Directors and managing relationships with Board members a plus
• Experience engaging with government and elected officials a plus
• Strong project management skills
• Strong interpersonal, written and oral communication skills with the ability to communicate effectively with internal and external stakeholders at all levels
• Superior attention to detail
• Superior time management skills with the ability to work effectively under deadlines and adapt quickly to changing priorities in order to drive results
• Available evenings and weekends as needed.
• Microsoft Office proficiency required; Excel expertise a must.
• Monday.com, Salesforce, and Raiser’s Edge NXT experience a plus.