Claims Facilitator
Claims Facilitator
Erie Insurance Group
Mechanicsburg, PA
See who Erie Insurance Group has hired for this role
Division Or Field Office
Claims Division
Department of Position: Zone Operations Dept
Work From
Harrisburg or Allentown Branch Office
Salary Range
$38,562.00 - $61,600.00 *
salary range is for this level and may vary based on actual level of role hired for
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
Position Summary
Under minimal supervision, settles claims within limits of authority.
This position will report to either the Allentown or Harrisburg Branch office Monday - Friday working 8:00am - 4:30pm.
Duties and Responsibilities
Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
Enters loss information into claims system.
Prepares correspondence, forms and related materials. Reviews all pending claims/activities on a regular basis.
Provides support for property claims during periods of heavy volume
The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge
Qualifications
High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required. Bachelor’s or Associate’s degree preferred.
Pursuit of general insurance education preferred. Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.
Physical Requirements
Driving; Rarely
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Climbing/accessing heights; Rarely
Ability to move over 50 lbs using lifting aide equipment; Rarely
Lifting/Moving 0-20 lbs; Rarely
Lifting/Moving 20-50 lbs; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Rarely
Claims Division
Department of Position: Zone Operations Dept
Work From
Harrisburg or Allentown Branch Office
Salary Range
$38,562.00 - $61,600.00 *
salary range is for this level and may vary based on actual level of role hired for
- This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Position Summary
Under minimal supervision, settles claims within limits of authority.
This position will report to either the Allentown or Harrisburg Branch office Monday - Friday working 8:00am - 4:30pm.
Duties and Responsibilities
Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
Enters loss information into claims system.
Prepares correspondence, forms and related materials. Reviews all pending claims/activities on a regular basis.
Provides support for property claims during periods of heavy volume
The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge
Qualifications
High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required. Bachelor’s or Associate’s degree preferred.
Pursuit of general insurance education preferred. Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.
Physical Requirements
Driving; Rarely
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Climbing/accessing heights; Rarely
Ability to move over 50 lbs using lifting aide equipment; Rarely
Lifting/Moving 0-20 lbs; Rarely
Lifting/Moving 20-50 lbs; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Rarely
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Human Resources -
Industries
Insurance
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