Community Intern

Who are we?

Kodiak is one of the fastest growing food companies that is disrupting the industry with its better-for-you breakfast and snacking options. Our journey with food began by restoring the tradition of whole grain flapjacks and adding some protein to fuel folks' adventures. In the process, we discovered that foods made closer to nature are not only fueling but taste better. So, we set out to inspire wilder, wide-open lives by feeding epic days through real breakfasts. That’s one of the reasons we’re in the scenic Rocky Mountains of Park City, Utah: to live our purpose and be close to nature.

Our mission is to become the most loved, next generation food brand, and we’re well on our way. We craft the best-selling whole grain flapjack mix in the nation along with toaster waffles, baking mixes, oatmeal, syrup, and snacking options at all major retailers. We’re expanding rapidly as our business continues to grow year-after-year and need to build our team with people that share our passion for the outdoors, bring industry experience, thrive in an entrepreneurial culture, and want to make an impact in the food space. We believe that eating real, good-for-you food, being active outdoors, and preserving nature will restore balance generations before us worked so hard to forge. We embrace the spirit of the Kodiak – a pristine wilderness with a rich ecosystem – and we rely on that spirit of the Kodiak to inspire the work we do, the food we eat, and the way we play.

Job Type: Part-Time, non-exempt , Temporary

Job Location: Kodiak HQ: Park City, Utah (Hybrid)

What will this position do?

We are looking for a talented community coordinator to create and maintain a strong online presence for our company. You will be the voice of Kodiak Cakes as you interact with our fans daily. This is a very important position for our company, as social media has been one of our biggest drivers of growth. We want someone that lives to make meaningful connections and is passionate about making Kodiak Cakes loved by all!

Responsibilities Include

Interacting with our social community:

Replying to engagement on owned social media & consumer posts (including Twitter, Instagram, Facebook, Pinterest, etc.) on behalf of Kodiak

Maintaining a consistently high standard of brand responses as well as efficiency in the day-to-day of the role

Proactively research and engage with user generated content

Maintaining brand voice in consumer interactions to show the genuine and playful nature of our brand

Tracking, reporting, and resolving consumer product issues with quality assurance

• Collecting necessary product and experience information from consumers
• Efficiently and personably resolving the situation with each consumer

Tracking and reporting consumer comments, questions, and concerns regarding:

• Defective products or packaging
• Ingredient sustainability, recyclable packaging, and conservation efforts
• New product innovation and marketing campaigns

Providing support to e-commerce customers by resolving order and subscription issues in our e-commerce and fulfillment platforms

Executing our surprise and delight program

• Identifying consumers to be part of the program
• Shipping out product and packages from the office in consumer interactions to show the genuine and playful nature of our brand
• Ensuring best-in-class customer service with timely responses to negative and positive feedback
• Familiarizing yourself and educating others about the Kodiak culture and brand
  
  

What are we looking for?

We are looking for someone who has a high degree of organizational skills, project management skills, attention to detail, and the ability to multi-task. They must be a team player with a high level of initiative and work well in a team environment. We are looking for someone with the ability to plan and carry out responsibilities with minimal direction.

Required

• Understanding of social networks best practices, functionality, users across Facebook, Twitter, YouTube, Instagram, Pinterest, etc.
• Entrepreneurial mindset: always thinking, “If this were my company, I would…”
• Exceptional interpersonal skills with an ability to effectively build relationships
• Strong written communication skills. Excellent grammar/proofreading skills
• Attention to detail, organizational skills, ability to multi-task, and think beyond what is in front of you
• Team player with a passion to work with others while maintaining an entrepreneurial, self-starter spirit
• Ability to quickly adopt and retain high-level knowledge and expertise on Kodiak Cakes products
  
  

What else do I need to know?

Benefits

This role is based in our headquarters near the ski slopes and mountain trails of Park City, Utah. Currently our team is hybrid onsite. We offer competitive compensation and benefits that include:

• A company fleet of snowboards and other equipment
• All-you-can-eat flapjacks
• Casual dress code
• A variety of other Kodiak-unique perks
  
  

Recognized by Inc and Utah as one of America’s best places to work, we are known for our awesome work environment – a fun and authentic plac e where wins are celebrated, collaboration is king, work is balanced with life, and every individual makes a deep impact. We proactively search for ways to develop each individual along their career path here at Kodiak and beyond. We 're inspired and committed to creating natural, authentic food with superior taste to fuel a healthy, active lifestyle. We feel encouraged by some of the trends in food today and believe that with a concerted effort we can make an enormous impact in building momentum for natural, better-for-you foods. We invite you to apply to join our team and leave your legacy o n the future of food.

At Kodiak, we foster a truly inclusive community that encourages, supports, and celebrates what makes each of us unique. We bring our full authentic selves to work and leverage our diverse backgrounds and perspectives to create a culture of belonging that feeds epic days & wilder lives.