Content Communications Specialist, TikTok Shop Governance and Experience - Seattle

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities
- Work with and support our Policy technical writers and Education PMs, creating and/or editing TikTok Shop communication announcements, policies and educational content and continue to improve the way we communicate with our sellers, creators and internal employees.
- You’ll craft announcements everything from new policy announcements to educational articles. Taking complex material and presenting it in a clear easy to understand, user-friendly language that is engaging to our audiences.
- Determine when to use existing solutions or create new strategic ways to start from scratch, so you can invest your time where it matters.
- Interacting and building relationships with crossfunctional and global teams, including but not limited to policy owners, business teams and Legal to update/clarify our policy and communication content, in adherence with our TikTok Shop standards.
- Collaborating and listening to our Seller Experience team, and incorporating feedback to improve our documentation and communications externally to sellers.
- Improve processes and think outside the box.
- Possess excellent time management and be able to multi-task as you will be managing multiple deadlines on numerous projects at the same time.
Who We are looking for:
You are creative and passionate about the work that you do!
- Your curiosity is endless. There’s always something else to learn.
- You’re flexible and not afraid of change—in fact, you welcome the challenge.
- You share your point of view, listen to other teams and seek to identify gaps.
- You have big ideas and know the best ones are driven by data.
- You’re a storyteller. You simplify the complex and draw your audience to action.
- You're a team player and not afraid to roll up your sleeves and help the team meet deadlines.
- Self starter, effective communicator, positive attitude and the ability to build and maintain relationships.

Qualifications

Minimum Qualification
- A minimum of 2-4 years in internal and external communications or a related function/role.
- Experience in developing and executing clear and captivating communications
- Excellent verbal and written communication skills
- Expert editing skills. Deliver error-free work, using best practices with keen attention to detail.
- Ability to understand and assimilate new subject matter quickly, asking questions when clarification is needed.

Preferred Qualifications
- Bachelor's degree or above.
- Experience with start-up, marketplace, educational or L&D content or policy creation/development is a plus.
- Copyright or editorial experience

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $88920 - $152000 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​