Creative Services Manager

Work Location Napa, CA

Position Purpose

The Creative Services Manager serves as the leader of the Creative Services department within Delicato, supporting the graphic communication and design needs of the National Brand portfolio, Trade Marketing, International and Corporate organization. This includes elevating and preserving the unique identities and standards of each brand by staying ahead of design trends within and outside the wine industry.

Functional Responsibility

• Manages and monitors day-to-day operations and team performance to ensure smooth workflows and that company standards are met
• Manages company culture and holds self, peers, and direct reports accountable for demonstrating a constructive company culture through influential, personal behavior and actions; encourages strong work ethic and fosters an environment of trust and respect
• Develops and aligns individual goals with the department's operational goals; ensures that decisions, actions, and priorities are aligned with the company's vision, mission, and strategies
• Researches best practices, stays abreast of industry trends, and maintains awareness of regulatory changes to ensure compliance and continually improve operations
• Assists in preparing the departmental budget, monitors spending, and directs team in cost-effective operations to ensure adherence to financial objectives
• Monitors performance and regularly communicates with direct reports to achieve mutual understanding and desired results
• Partners with immediate manager to determine staffing needs; attracts, motivates, and retains a workforce with the appropriate knowledge, skills, and abilities to achieve goals and objectives
• Provides employees with a safe, healthy, and rewarding work environment; ensures delivery and completion of monthly safety topics
• Communicates and supports change initiatives and decisions in an effective manner to successfully guide team through change
• Fosters a work environment that encourages creative thinking, promotes flexibility, and drives innovation
• Addresses employee issues, concerns, and complaints in an objective and confidential manner; notifies HR Business Partner and keeps immediate manager informed as appropriate
• Ensures compliance and consistent application of company policies, initiatives, and decisions
• Coaches, guides, and develops direct reports; fully engages in the GPS (Performance Management) process; provides high-quality feedback, and ensures proper GPS documentation of employee performance, recognition, and deficiencies
  
  

Essential Duties

• Responsible for building and maintaining project intake platform, including new template development, system updates, and software integration
• Responsible for trafficking all creative request and projects and aligning the required resources
• Responsible for reporting and tracking for creative service to ensure a balance across Brand, Trade and corporate requests and reporting back to department leads
• Determines resources and needs for each project within provided budget; monitors ongoing cost benefit analysis and reports monthly on cost savings and outsourcing expenses as needed
• Sources and expands library of external graphic artists, agencies and designers for DFW projects; bids out projects for design for best fit and cost savings
• Develops realistic timelines; manages time and prioritizes daily workload; ensures work is completed on time and meets project objectives
• Maintains, organizes, archives and backs-up a complete asset library
• Oversees the activities of internal and external designers and agencies in supporting multiple brands and promotional efforts that embrace each brand’s unique market positioning
• Oversees hands-on design work and delivery of materials in electronic and print forms
• Develops and maintains corporate brand standards that elevate the look and feel of the design and graphic elements, identifies art styles and provides direction and suggestions for on-going projects as needed
• Value engineers all designs to provide high quality output and minimize cost
• Attends press checks with marketing to deliver professional level desired results
• Oversees product photo shoots and provides art direction and approval as needed
• Reviews all packaging briefs and finds best internal or external options
• Independently drives the look and feel for new creative when working internally
• Actively participates and helps drive the creative process by presenting thorough and well-developed recommendations to meet the given objectives
• Oversees the reviews of color and final print proofing composition on key projects
• Assists other Marketing initiatives as needed
• Other duties may be assigned
  
  

Non-Essential Duties

• Other duties may be assigned
  
  

Minimum Requirements

Education and Experience

• Bachelor’s degree in graphic design, marketing, or related field
• 7+ years related experience working in an advertising/design studio or editorial environment
• 2+ years of leadership or supervisory experience
• 2+ years of wine industry experience in both luxury and popular priced segments preferred
• 1+ years of experience in web development preferred
  
  

Certificates and Licenses

• N/A
  
  

Knowledge, Skills, And Abilities

• Excellent understanding of the design, offset print production and web production process
• Expertise in Adobe Creative Suite applications, including In-Design, Photoshop, Illustrator, DreamWeaver, and Acrobat
• Knowledge of HTML, CSS, and JavaScript as well as Flash and/or Adobe Scene7 is a plus
• Extensive experience in graphic design and a love for typography is a must
• Ability to balance both creative and technical challenges
• Highly organized with the ability to manage numerous projects, tight turnaround times, scheduling conflicts, revisions and technical challenges effectively
• Ability to work collaboratively and independently when needed
• Strong sense of visual design and balance
• Attention to detail regarding functionality, artwork, and spelling/grammar
• Understanding of the usage and restrictions of fonts, file formats, browser compatibility, viewer interaction, and foresight of future maintenance/update requirements
  
  

Working Conditions

• General office environment with occasional travel
• Required to drive automotive vehicle or equipment
• Occasionally may be required to lift and carry cases of wine
  
  

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures
  
  

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Exempt position. The pay range for this position is $100,157.52 to $156,787.44. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more

Delicato Family Wines is an Equal Opportunity Employer.