Credit Collections Specialist

BASIC PURPOSE: Responsible for managing, researching and answering credit card disputes and chargeback cases. Manages and monitors outstanding shipboard promissory notes and debts for the company. Works in conjunction with the collection agency to obtain payment and provide assistance to the collection agency to speed up the collection process. Serves as liaison between the credit card companies, concessionaires and internal departments to ensure cases are resolve in the most effective manner providing excellent customer service to both our internal and external customers.

POSITION RESPONSIBILITIES:

• Research, analyze, and answer disputes and chargebacks cases for the different credit card types.
• Compose letters to respond to cases in accordance with the Credit Card Association guidelines and company terms and conditions.
• Manage all outstanding bills, promissory notes and payments for the company. Facilitate and track the payment of outstanding notes from different sources within the company and incoming from third parties.
• Maintain the Direct Bill Ledger with the weekly additions of new Promissory Notes from the ships versus updating it for payments collected and unsuccessful closed cases.
• Follow up with the credit card companies on answered cases and monitor cases results.
• Prepare the company's "Do Not Sail" list for distribution to IT and Guest Relations for those guests who have failed to pay any outstanding debts.
• Track and maintain a low record of cases lost.
• Maintain the dispute/chargeback cases log up to date.
• Prepare schedules and analyses for credit cards transactions.
• Act as a liaison between credit card companies, collection agency and internal departments.
• Collect funds due to the Company using excellent customer service skills to maintain the Company's image.
• Review and maintain collection agency files on a monthly basis.
• Perform other accounting operations duties as required by Management.
• Perform other job related functions as assigned.

EDUCATION: Associate's Degree, equivalent or higher education level in the Accounting/Business field preferred.

EXPERIENCE: Minimum two years of accounting operations, customer service, hospitality and/or claims resolution experience.

KNOWLEDGE & SKILLS: Strong communication skills, verbal and written. Strong math and analytical skills to analyze discrepancies and data. Strong personal computer skills and knowledge of Microsoft Office Suite including Outlook, Word and Excel. Strong work ethic and ability to work independently, self-start and meet deadlines. Must be able to work well under pressure and in a fast-paced environment while meeting strict deadlines and maintaining high quality of work. Must be extremely accurate and detail oriented in order to maintain high standards of accuracy. Excellent organizational and multitasking skills.