Customer Experience Representative | Pounding Mill

Position Description

Ryerson has an opportunity for a Customer Experience Representative position. As a Customer Experience Representative, you are responsible for Daily interaction with large OEM, multimillion-dollar customer base on a contractual business, responding quickly to customer’s quotations, needs, inquiries, and concerns and expeditiously process customer orders (i.e quotations and order entry).

The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Roles And Responsibilities

• Work to foster strong relationships with internal and external customers
• Share any interaction and involvement with customers that might require the outside salesperson’s attention or may result in additional sales
• Demonstrate understanding of goals and incorporating business goals to achieve sales and profitability
• Co-lead SIOP (Sales, Inventory and Operations Planning) process to ensure effective customer relationship management
• Managing customized solutions for key customers
• Working closely with territory managers, credit, inventory, systems, warehouse, and other departments in the company
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
  
  

Position Requirements

• Bachelor’s degree preferred
• 1 – 3 years sales and / or customer service experience.
• Carbon flat-rolled steel experience highly desired.
• Preferred SAP or AS400 experience.
• Proficient with MS Office (i.e. Word, Excel, Outlook).
• Strong math aptitude.
• Detail oriented and strong organization skills; ability to multi-task.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.