Customer Service Advocate

Job Description

**This is a hybrid position. Applicants must be able to commute and work in our Midvale, UT office at least two days per week. Applicants who do not live within driving distance of Midvale, UT will not be considered.**

Job Summary:

Customer Advocates are responsible for assisting business partners and policy holders by phone, chat and email with policy questions and changes. In addition, you will be working with new business applications and renewal policies in our state-of-the-art policy system to confirm risk eligibility and direct underwriting activities, as needed. You will be a critical part in taking Bamboo and its image to the next level in this position.

Duties/Responsibilities:

• Provide customer service to business partners and policy holders.
• Represent Bamboo Insurance to all clients by ensuring top-notch customer experience.
• Navigate new business applications and renewals on policy system.
• Collaborate with team members to assist in complex customer requests, as needed.
• Perform other related duties as assigned.
  
  

Required Skills/Abilities:

• Ability to apply business rules to make sound decisions on potential property risks.
• Strong verbal and written communication skills.
• Proven success in a fast-paced / multi-task work environment.
• Excellent time management skills.
• Proactive problem-solving skills.
• Proven ability to work in a team environment.
• Professional and friendly demeanor.
  
  

Required Education and Experience:

• Prior Customer Service experience in a call center environment.
  
  

Preferred Requirements:

• Property and Casualty License.
  
  

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
  
  

Bamboo is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.