Customer Service/Inside Sales Manager

Soar to New Heights in Customer Service!

• Do you have a passion for aviation and a knack for keeping customers satisfied? If so, we want you on our team!

Pexco Aerospace is a leading company in the aerospace industry, and we're seeking a Customer Service Manager to join our growing team. In this role, you'll be responsible for overseeing all aspects of customer service:

• Taking ownership of customers issues by following problems and opportunities through to resolution. Improving the customer experience, create engaged customers and facilitate organic growth, and responding to inquiries in addition to personally managing customer accounts. This includes quoting, A/R and reporting on time delivery metrics, to name a few.
• Setting goals for team members, motivating them, and providing training and upskilling opportunities.
• Receiving and implementing customer feedback to improve service quality.
• Developing and implementing strategies to meet customer needs.
• Monitoring service metrics and analyzing customer feedback for areas for improvement.
• Generating detailed reports on customer interactions and managing daily and monthly progress towards business metrics.