SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
Provides accurate information about products and services to customers
Resolves customer issues in a timely and efficient manner
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
Must have high school diploma or equivalent
Must be 18 years of age or older
Strong communication skills, both verbal and written
Proficient in using computers and various software applications
Previous experience in a customer service role
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service, Administrative, and Business Development
Industries
Outsourcing and Offshoring Consulting
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