Customer Service Supervisor

R00129166

ChampionX has an immediate need for a Customer Service Supervisor located in Tulsa, OK. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What’s In It For You:

• You will join a growing company offering competitive pay and benefits
• Access to best-in-class resources, tools, and technology
• Opportunity for a long term, advanced career path
• A culture that values safety first, including training and personal protection
  
  

Primary Responsibilities/Essential Functions:

• Resolves complex business and customer concerns.
• Develops and manages the annual operating budget; plans for system and tool improvements.
• Identifies broad customer trends; works with cross functional teams to resolve issues.
• Develops and monitors operations of the customer service including policies and procedures, operating structure, and work flow; ensures the volume of work produced meets company standards and ensures customer satisfaction.
• Drives continuous improvement; identifies and directs the changes and improvements necessary to meet business goals and ensure a high level of customer service.
• Drives and contributes to the department continuous improvement culture.
• Maintains confidentiality of all matters.
• Other duties as required.
  
  

Required

Education, Licensing, and Certifications:

• Four year college or university degree in Business or related field.
  
  

or equivalent education and/or experience.

Preferred

• Master's degree in Business or related field.
  
  

Experience:

Required

• Six or more years of relevant experience.
  
  

Preferred

• Experience in the oil and gas industry preferred.
  
  

Required

Competencies, Skills, and Knowledge:

• Excellent oral and written communication skills, including the ability to present, persuade, and collaborate at the leadership level.
• Strong math and analytical skills.
• Excellent negotiation skills.
• Excellent organizational and time management skills.
• Strong computer skills, including Microsoft Office suite.
  
  

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is regularly required to talk or hear.
• The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
  
  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work is accomplished indoors and in air conditioned or well ventilated facilities.
• Work is executed in an office or in a cubicle space equipped with a telephone and computer.
  
  

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.