GoKeyless has a vibrant employee-focused culture and we are currently looking for a Customer Support Specialist to join our team! We are a local service company that operates nationally in the access control industry. We make smart solutions simple! GoKeyless has been in business for over 20 years and has experienced immense growth. We’re young enough to still be enjoying the electrifying start-up vibes and large enough to be able to provide benefits and an amazing work/life balance. Our ideal candidate will be customer-focused, self-motivated, and a phenomenal communicator.
Summary
A Customer Support Specialist’s primary focus is to provide the best possible experience for our customer base. The Customer Support Specialist is responsible for resolving customer queries, recommending solutions, guiding users through features and functionalities, and providing Tier-1 support for our product. To be successful in this role as an industry professional, you should be an excellent communicator who’s able to earn our customers’ trust and have the ability to assess situations quickly and accurately to provide swift resolution. Ultimately, you will help establish our reputation as a company that offers excellent support for both new and existing customers.
Position Information
Income Range: $17/hour - $25/hour, based on experience and education
Schedule: 8:30AM – 5:00PM, Monday – Friday
Duties and Responsibilities
Provide customers and prospects with a positive, seamless, and successful experience with products and services via phone, live-chat, and email
Determine the quickest, most effective ways to answer customer inquiries
Provide accurate product information and documentation when requested
Troubleshoot common issues with products and software. Escalate queries and concerns, when necessary
Monitor and record product or inquiry trends to determine opportunities for improvement within the department
Collaborate with internal departments and external vendors to find the best solutions for our customers
Promote and sell (add-on) Service Packages and Care Programs
Process RFQ’s, orders, returns, and credits for customers within standard operating procedures
Record interactions with customers with detailed information
Other duties and responsibilities as needed
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Security and Investigations
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