Director of Golf Operations

Are you passionate about golf and eager to lead operations at a nationally acclaimed private country club?

Are you a well-rounded leader who can drive member, employee, and guest satisfaction to new heights?

Do you have what it takes to uphold a legacy of fun, family, friendliness?

The grass IS greener here at The Country Club at DC Ranch!

The Director of Golf Operations is responsible for the efficient and successful management of all golf-related activities and services at the Club. This includes overseeing golf course operations, golf shop management, golf tournaments, staff supervision, member and guest relations, and financial performance. The Director is also expected to work cooperatively & closely with Golf Course Maintenance as well as with other departments when necessary. This is a Full time, Exempt position and will report directly to the General Manager/COO. This position will supervise the following: Director of Golf Instruction, Buyer/Merchandiser, Golf Professionals, Assistant Golf Professionals, and the Member Service Staff.

Why The Country Club at DC Ranch?

The Country Club at DC Ranch is a member-owned, nationally acclaimed private golf and country club poised prominently near the McDowell Mountains that features a championship caliber golf course displaying the design artistry of Tom Lehman and John Fought, a stunning 45,000 square-foot Ranch Hacienda Clubhouse, six tennis courts, pool complex and fully appointed fitness facility. The Country Club at DC Ranch embodies an exclusive desert lifestyle – its vibrancy and warmth welcome members, their family and guests and the Club heralds its Mission Statement, as follows: Through exceptional hospitality, The Country Club at DC Ranch is committed to building tradition and dedicated to being the pre-eminent southwest lifestyle club by creating a legacy of fun, family and friendliness.

Benefits we offer:

Health, Vision, Dental insurance (Full-time)

Pet insurance, Pet Discount Program (Yes, we care about your fur baby(ies)! AND this is for ALL employees)

Discounted Life Time Membership

Matching 401k

Employee Assistance Program

Paid Holidays, Vacation, and Sick Time

Employee Retail Discounts

Golf Privileges

Referral Program

Complimentary lunch during shift

Employee Scholarship Fund (up to $10,000 for you and your dependents)

Growth Opportunities

& more!

Qualifications to join our team:

• Minimum 5 years of experience as a Director of Golf Operations or similar role required, preferably in a private country club
• Bachelor's degree in Golf Course Management, Business Administration, or a related field (or equivalent experience) preferred.
• PGA (Professional Golfers' Association) membership and certification required.
• Must be PGA Class A.
• Maintain PGA of America membership in good standing in an active classification.
• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations.
• Knowledge of golf industry trends and best practices. Remain up-to-date on customer relationship management tactics and strategies. 
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
• Self-motivated, service and customer focused attitude.
• Strong leadership, communication, and interpersonal skills.

Key Responsibilities:

• Schedule and manage tee times, oversee the Foretees reservation system and any other required closures, renovations, or maintenance.
• Track and verify all rounds of golf which includes guest fees, cart fees, bag storage, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping in Jonas.
• Responsible for training and execution of exceptional service from member & guest arrival, experience on the course with well stocked cart and amenities, to cleaning clubs after rounds and any service recovery follow up.
• Oversee golf car fleet while ensuring proper maintenance and recordkeeping.
• Organize and execute golf tournaments, member events, group play and outings.
• Coordinate with the food and beverage department for catering and event logistics.
• Handle tournament registration, scoring, and prize distribution.
• Oversee the operations of practice facility.
• Responsible for effective, timely and well written communications from Golf Operations to Membership. Must include Director of Membership, Marketing and Communication in any and all pertinent communication to ensure proper proofing and brand standards.
• Provide professional Club Repair, Club Fitting Services and Demo Days.
• Ensure the proper storage, safety, and cleaning of golf equipment, including rental and demo clubs.
• Play golf with a variety of members and/or guests as time permits.
• Administer the Rules of Golf (ie. Pace of Play, access to the Tee, etc.) and educate staff.
• Promote and provide Rules of Golf workshops for the membership and any other Member Compliance Issues. Oversee the Golf Shop, including inventory management, retail sales, and customer service, and develop and implement pricing strategies and promotions in conjunction with Buyer / Merchandiser.
• Recruit, train, and supervise golf professionals, member services, retail assistants, in addition to conducting performance evaluations, providing feedback, and accurately maintaining payroll.
• Ensure team adheres to club policies and procedures.
• Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well-trained staff of professional instructors are available where required.
• Focus on programs for men, women, families, seniors, and juniors.
• Assist with the training of the golf professional staff in regard to player development and encourage their participation.
• Oversee the administration of the golf handicap program along with the Handicap Committee Chair.
• Provide guidance and support to the Golf and Greens Advisory Committee.
• Attend applicable committee meetings and management, and staff meetings when requested (Golf Advisory Committee, Greens and Grounds Advisory Committee and Golf Handicap Committee.)
• Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis.

You can learn more about us at www.ccdcranch.com or follow us on Instagram @thecountryclubatdcranch !