Director of Operations (Manufactured Housing Management)

Are you seeking to embark on a dynamic and rewarding journey in the mobile home park property management industry? Picture a role that offers continuous growth, an opportunity to showcase your talents, and the chance to be part of a thriving property management company on the rise.

In this position, we embrace the spirit of hard work, dedication, and continuous improvement. If you consider yourself one of the most industrious, organized, and driven individuals around, then you're exactly who we're looking for! The ideal candidate is someone who thrives on challenges, values excellence, and is eager to take their career and earning potential to new heights.

Augustine Property Management is a growing, privately-held Property Management Company. We currently own and operate ~16 manufactured home communities in four states, and are set to acquire several more in the future.

We are presently seeking an individual who will aid in the operational management of a portfolio of manufactured home communities in the Midwest in an efficient and profitable manner, including mentoring and motivating team members to meet goals while maintaining community appearance; resident satisfaction; sales; occupancy; revenue generation; and cost control.

As our Director of Operations, you will be able to:

• Work directly with C-Suite management on implementing all operational related initiatives to the successful management of manufactured housing communities.
• Hire, train, and motivate staff in an appropriate manner. Administer discipline with proper documentation.
• Demonstrate leadership in corporate attitude, communication skills, and professional appearance. Exemplify strict adherence to company policies and procedures. Our company functions off of the Entrepreneurial Operating System (EOS).
• Make regular and periodic visits to communities; inspect the community grounds, community buildings, and community-owned homes to ensure they are maintained in a clean and presentable manner. Identify any unusual activity, and recommend areas for improvement.
• Work with Community, District, and Regional Managers in analyzing and preparing meaningful reports.
• Analyze monthly BVR to identify unfavorable variances and trends and work with Property Managers to create an action plan to control, reduce, and eliminate these variances. Assist in the creation of operating budgets.
• Review and analyze the daily, weekly, and monthly reports and address any incorrect data, inconsistencies or issues you discovered with Property Managers. Ensure Property Managers are analyzing these reports and are prepared to explain any issues you discovered and are taking the necessary steps to correct in the future.
• Assist our Property Management team in managing accidents, emergency situations, and immediate mechanical needs and ensure the proper reports are submitted to Corporate in a timely manner.
• Remain aware of safety issues and administer constant corrective measures to ensure a safe working and living environment of all residents and team members.
• Ensure all information is entered accurately and completely into our property management software within a timely manner.
• Understand the market by performing regular market studies in which communities are located to develop marketing strategies that will increase the number of revenue-producing sites. Ensure promotions are inline with the marketplace.
• Respond to resident complaints in a timely manner.
• Assist with correspondence of third parties including but not limited to lenders, insurance carriers, agents, etc.
• Offer recommendations on improving the financial performance of our properties to the COO and manage the implementation of the approved recommendations.
• Always stay focused on retention.
• A minimum of 3 years of property management experience required.
• Bachelor’s Degree or college certification preferred; HS Diploma or GED required.
• Exceptional customer service skills.
• Valid operator’s license, access to a vehicle, and the ability to travel to between communities.
• Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
• Management Skills: Team Building, Coaching, Decisiveness, Leadership, Motivation, Planning and Organizing, Decision Making, and Conflict Management and Resolution.
• Strong communication and problem-solving skills.
• Experience with structured reporting, deadline criteria, market surveys and rent increase notice deadlines.

Reports to: Chief Operations Officer

Supervises: Community Managers, District Managers, and Regional Managers; Marketing Team; Project Management Team; Construction Team

Salary Range: Up to $105,000 per year, based on experience. Possibility for coveted general partner equity in acquired mobile home parks, depending on salary negotiated

Benefits:

• 401K Retirement Plan
• Fully Covered Term Life Insurance Plan
• Paid Time Off
• Health Insurance Plan
• Quarterly Company-Wide Bonuses
• Merit-Based Bonuses
• Other Bonuses
• Personal Development Seminars

Core Values:

In order to achieve success, the following qualities of each Augustine Property Management employee will be expected:

• Honesty
• Loyalty
• Tenacity
• Service to Others
• Exceptional Work Ethic
• Continuous Growth & Never Ending Improvement