Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go counters
SHOP a selection of high-quality Italian, local and homemade products
LEARN through our classes and our team’s product knowledge
Job Description
The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.
Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.
Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
Establishes and monitors KPIs to measure and improve store performance
Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
Serves as the final decision-making point of contact in addressing problems related to the store
Motivates, inspires, and develops team through setting clear expectations and leading by example
Partners with HR to be actively involved in hiring, performance reviews, and terminations
Represents the store to the community and guests
Performs other duties as required or assigned
Qualifications
Bachelor’s Degree
8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
Passion for Italian food and hospitality
Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
Exceptional communication, leadership, motivational, and team-building skills
Demonstrated problem-solving, organizational, analytical, and business management skills
Experience with Italian cuisine and wine highly preferred
Additional Information
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
RRSP with company match
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Retail
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