Field Service Technician

The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs. 

Responsibilities

• Responds to service calls and performs a full range of maintenance related duties on assigned products.
• Plays a lead role in provision of basic services, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT unites, drive-up windows, drawers and sliding windows.
• Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns.
• Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
• Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies fleet requirements.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on-call rotation for evenings and weekends. 
• Exceptional customer service skills are needed.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.