The Floor Supervisor is responsible for organizing and merchandising the products on the sales floor at the Habitat ReStore in Milton. They also price products, accept donations from the donation lane, and fill in as cashier when needed. This role provides general customer service for donors and shoppers and communicates the mission of Green Mountain Habitat for Humanity.
Requirements
Primary Responsibilities:
Move items onto the sales floor and merchandise store departments such as furniture and household goods.
Act as a point of contact for staff that have any questions, respond when called to requests for assistance from the cashiers, and assign tasks to staff to ensure efficient use of their time.
Sort, price, and clean donations that come in through the donation lane and use best practices to move larger items such as furniture.
Help customers carry purchases to their vehicles.
Assist in unloading scheduled pickups alongside the truck drivers on Monday, Wednesday, and Friday, as well as any other specialty pickups throughout the week.
Greet any donors and customers and thank them for contributing to our cause and answer any questions they may have.
Lead the completion of the daily checklist for opening and closing the store.
Complete opening and closing procedures for the store, including reconciling the cash drawer.
Assign tasks and provide basic training to new and regular volunteers. Escalate any concerns or complaints to the managers.
Secondary Responsibilities
Operate the Point-of-Sale cash register system and help customers complete their purchases. While on the register, always stay within sight of the register area and front door.
Promptly assist donors who come to drop off donations and accept or reject them based on whether the items are in good, sellable condition.
Perform other duties as assigned.
Job Specifications
Desired Education And Experience
Previous experience working in a retail environment.
Retail supervisory experience preferred.
High school diploma preferred.
Knowledge, Skills, And Experience
Able to communicate well with other staff, volunteers, and any type of visitor to the ReStore.
Dependable and able to stick to a schedule.
Excellent customer service skills to respond to any questions or concerns.
Strong time management skills and the ability to assign tasks to others.
Flexibility to switch to different tasks quickly.
Able to lead a team and resolve minor conflicts.
Light arithmetic skills to accurately work on the register.
Physical Requirements Necessary To Perform This Job
Must be able to:
Stand for long periods behind a register, traverse stairs, and navigate a busy sales floor.
Lift, pick up, carry, place down, and bring upstairs at least 25lbs.
Squat to pick up items from the floor and perform repetitive data entry on register and pricing motions.
Work Environment
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions in a variety of environments including a busy sales floor, back warehouse, and outside area. This position is exposed to a moderate amount of dust and moving vehicles including but not limited to cars, trucks, and forklifts.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Non-profit Organizations
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