Healthcare Project Coordination Specialist

About Performant

At Performant, we’re focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most – quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture – then Performant is the place for you!

About The Opportunity

Hiring Range:65,500 - 85,000

The Healthcare Project Coordination Specialist will play a pivotal role in managing, facilitating, and implementing various special projects. This role will oversee the Medicare Secondary Payer (MSP) Commercial Repayment Center (CRC) Employee Recognition Program and coordinate communications and activities related to it. Additionally, the person in this role will lead weekly client contract call meetings, assist with on-site meeting planning, and support monthly manager's and senior staff meetings. This person will also provide administrative support to the project team and project manager. This role requires exceptional organizational, communication, and leadership skills to ensure the smooth execution of all responsibilities.

Key Responsibilities To Include

Manage Special Projects:

• Lead the planning, execution, and closure of various special projects related to the MSP CRC contract.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
• Anticipates risk and develops mitigation plans & leads process improvement activities.
  
  

Employee Recognition Program

• Coordinate the MSP CRC Employee Recognition Program, including acknowledging incoming nominations and collecting nominee information.
• Update the Employee Recognition Spreadsheet with nominee details and circulate information to the leadership team prior to meetings.
• Lead and facilitate quarterly voting committee meetings to select recognition recipients.
  
  

Client Contract Call Meetings

• Facilitate weekly client contract call meetings, guiding attendees through agenda topics and ensuring productive discussions.
• Circulate meeting agendas, minutes, and manage action items to drive accountability and follow-up.
  
  

On-Site Meeting Planning

• Assist the MSP CRC Project Director in the planning and coordination of semi-annual CRC Managers Meetings, including venue selection, logistics, and agenda development.
  
  

Monthly Manager's And Senior Staff Meetings

• Support the facilitation of monthly manager's and senior staff meetings by managing agendas, scheduling, and tracking action items.
• Conduct walk-throughs of meeting agendas to ensure alignment with objectives and timely updates from team leads.
  
  

Task Ownership And Accountability

• Take ownership of assigned tasks, ensuring deadlines are met and deliverables are of high quality.
• Assume primary responsibility for all assigned project coordination efforts, escalating issues when necessary.
• Demonstrate operational maturity by working autonomously with minimal supervision, aligning with project assignments and goals.
• Provide administrative support to the project team and project manager.
• Ensure that the administrative aspects of the project run smoothly.
  
  

Other

• Some travel required, though typically less than 20% annual average.
• Interact with internal and external stakeholders in a professional manner and respond quickly to stakeholder requests.
• Upon hire (and process facilitated by the Company through the client) obtain and maintain required government client clearances.
• Participate in other COB&R meetings as required.
  
  

Knowledge, Skills And Abilities Needed

• Excellent communication and presentation skills; ability to communicate with all levels within the organization and external clients in a leadership capacity.
• A successful track record of managing multiple projects effectively.
• Strong demonstrated analytical and problem-solving skills.
• Solution oriented with a focus on innovative and proactive approaches to resolve customer problems and issues.
• Demonstrated use of excellent judgement and ability to make sound decisions.
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Good critical thinking, questioning, and listening skills; excellent attention to detail.
• Strong customer service orientation and relationship building.
• Ability to leverage standard office systems and applications; Intermediate experience with MS Office products including MS PowerPoint; experience with SharePoint desired.
• Ability to develop and maintain trust and credibility.
• Excellent attention to detail and ability to synthesize information from several different sources required to troubleshoot issues or lead assigned initiatives.
• Ability to deliver day-to-day support to the business with a professional attitude and exceptional organization skills under pressure.
• Ability to adapt to rapidly changing business requirements and applying skills in effective and innovative way to meet dynamic business needs.
• Ability to effectively share information and transfer knowledge to functional areas and stakeholders.
• Proven experience as a project coordinator/lead/administrator or similar role, preferably in a contract management or service delivery environment.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Proficiency in project management tools and software.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.
• Must demonstrate project and operational leadership capabilities, and a proactive approach to problem-solving.
  
  

Required And Preferred Qualifications

• Bachelor’s degree in business administration, or equivalent education/experience may be considered.
• At least three (3) years of professional work experience, preferably within Healthcare.
• At least two (2) years working in a project coordinator/lead/administrator/specialist role with proven ability to execute projects and achieve results.
• PMP Certification is not required but is a plus.
• Relevant healthcare industry experience with project management/administration.
• Medicare experience not required but is preferred.
  
  

What We Offer

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee’s responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.
• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).
• Regularly sit/stand 8 or more hours per day.
• Occasionally lift/carry/push/pull up to 10lbs.
  
  

Requirements

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.
• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.
• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.
• Other requirements may apply.
  
  

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant’s Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED