Direct message the job poster from Atlantic Partners Corporation
Michael Hammer
Director at Atlantic Partners Corporation
Are you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia.
Your key responsibilities include:
Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
Create and manage detailed logs of incidents and requests, identifying trends.
Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
Building and deploying PCs and laptops.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting and Investment Management
Referrals increase your chances of interviewing at Atlantic Partners Corporation by 2x