The Loan Servicing Supervisor is responsible for leading the Loan Servicing Team and monitoring progress and quality of work in the department. Responsible for the interviewing and hiring, counseling, performance evaluation, coaching and training, motivation and discipline of assigned employees. Performs quality checks and resolves issues as well as contributes to the development of processes and written procedures. Assumes the responsibilities of the manager in his/her absence.
Requirements
Essential Duties and Responsibilities:
Supervise and ensure on-going training of the Loan Servicing Team. Conduct performance reviews, recommend salary adjustments, and coach and develop Team members to achieve optimal performance.
Act as the Credit Union’s primary source for member and staff questions regarding Loan Servicing.
Assume the responsibilities of the manager during his/her absence.
Ensure that each Real Estate loan is properly prepared, documented and approved in accordance with Credit Union policy, and is disbursed properly and promptly to the member.
Responsible for quality checks and standard quality control protocols.
Responsible for Collateral Insurance tracking, annual tax bills, insurance payments and escrow analysis.
Responsible for lien perfection including UCC-1 Fixture Filing and CA DMV lienholder status.
Administration of Debt Protection, GAP and MBI ancillary products including registration of employees with CA Department of Insurance.
Responsible for reporting to all regulatory agencies (i.e., HMDA, FHLB, etc.).
Responsible for the research, review and resolution of any Loan Servicing related member service issues.
Responsible for reconciliation of Loan Servicing related general ledgers.
Assist Management and Risk to ensure the Loan Servicing policies, procedures, services, products and documentation meet federal and state regulations.
Provide support, assistance, and backup processing for all loan servicing functions including, but not limited to: payments, payoffs, line advances, disbursement of loan funds, file maintenance requests, recording and satisfaction of loan documents and liens, loan collateral administration, scanning of documentation and record retention.
Maintain and demonstrate proficiency with Loan Servicing core applications.
Review billing invoices to assist manager with operating within approved budget.
Assist manager in preparing annual department budget.
Create and produce reports as requested by management.
Other duties as may be assigned.
Salary Range: $66,560.00- $73-147.00/year
Job descriptions are not intended to be and should not be construed to be a complete list of all duties and responsibilities performed by incumbents, nor do they constitute an employment contract. Duties, responsibilities, and expectations may be added, deleted, or changed at any time at management’s discretion. Further, job descriptions do not represent a complete list of all the performance expectations and characteristics of individuals required to perform a job adequately.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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