Manager, Business Systems

Overview


Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

Position Summary

The responsibility of the Manager, Business Systems is to provide leadership and management of the business systems IT team staff including ERP system support for Human Resources, Payroll, Finance and Supply Chain software applications. The Business Systems Manager serves as the technical lead for Business Systems related to onboarding all new business opportunities, system integrations and support. The Business Systems Manager provides leadership for internal and vendor resources.

Responsibilities

• Develop consistent activation / implementation playbook for the implementation of business systems for new acquisitions and new software.
• Manages project implementation/support teams and ensures that the team follows and executes delivery methods for project success
• Participates as key stakeholder on all acquisition related projects involving Ardent business systems
• Managing new hospital/clinic integration activities from concept through implementation onto Ardent’s related business systems
• Ability to manage multiple implementation projects
• Project Lead initiatives and communicates with business stakeholders on risk, issues and status
• Enforces project deadlines and schedules and mitigates risk appropriately
• Delivers informative, well-organized presentations
• Prioritizes and resolves issues
• Collaborates with business stakeholders to introduce innovative solutions
• Develops and fosters relationships with business stakeholders
• Manages business stakeholder expectations effectively
• Manages external contract personnel
  
  

Qualifications


Education & Experience:

• Bachelor’s Degree or graduate degree
• 10+ years of project and/or management experience
• 5 + years of ERP system experience
• 5 + years of experience implementing and consolidating systems across rapidly growing healthcare organizations
• Experience managing Lawson implementations in a multi-hospital healthcare system is preferred
  
  

Knowledge, Skills & Abilities:

• Self-motivated, quick and assertive
• Extremely detailed oriented and organized
• Exceptional time management skills
• Excellent writing and communication skills
• Cool, calm, collected and collaborative; works well under pressure and comfortable with change and complexity in dynamic environments; Can shift readily between the "big picture" and the small-but-crucial details, knowing when to concentrate on each
• Ability to develop project plans, manage individual deadlines and goals
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
• Manage client expectations, anticipates operational and tactical risks and tracks them
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars