Market Quality Warranty Analyst

REPORTS TO: Market Quality Specialist

JOB PURPOSE: Responsible for Warranty claims analysis and actions associated to it

MAIN ACCOUNTABILITIES:

• Maintain a safe working environment and high housekeeping standards.
• Collaborate to meet the Pirelli North America objectives.
• Support the vision for growth, in accordance with the company’s management plan objectives and in compliance with Sector’s directives and policies.
• Perform daily audits on warranty claims and support addressing non-conformity with other departments to have 100% compliance.
• Track claims for tires produced in North America and claimed in other regions. Collect details, communicate with the Industrial Team and support the action plan.
• Support improvement actions that contribute to the reduction of the lead time on warranty claims.
• Support on analysis, reports, and actions related to technical samples.
• Manage purchase orders related to Market Quality activities.
• Analyze Market trends and deploy to the interested departments within Pirelli North America and Head Quarter.
• Implement benchmark analysis to understand the best practices in the Market and within the company (other regions) and support the implementation of actions for improvements.
• Review and maintain Market Quality documentation.
• Work in cooperation with the internal stakeholders at Legal, Sales, Marketing, Finance, Credit, Quality, and R&D to keep an efficient communication channel.
• Support the team to exceed KPIs designated to Market Quality North America.
• Support to Market Quality reporting and participation in meetings as needed.
• Support root cause analysis and action implementation for product improvement.
• Support implementation of new integrated systems that facilitate analysis and processes.
• Support to Consumer Affairs on questions related to warranty claims.
• Facilitate teamwork between the PTNA Quality Team and their global counterparts. Ensure effective and timely communication within the Quality Team, PTNA and their global counterparts.
• Ensure full compliance with all corporate policies.

REQUIRED KNOWLEDGE/SKILLS AND EXPERIENCE:

• Engineering or scientific degree desirable
• Advanced Computer skills (Office package, SAP, Salesforce, programing platforms)
• Statistical analysis skills
• Communication skills, both written and verbal
• Driven by results
• Team player

PREFERRED KNOWLEDGE/SKILLS AND EXPERIENCE:

• Knowledge on critical analysis / Problem solving and core tools, including G8D, 5 Whys, Ishikawa, PFMEA, Control Plan, APQP, MSA, SPC etc.
• Awareness of US legal climate surrounding product liability and contract compliance.
• Knowledge on governmental standards (INMETRO, CQC, ECE, DOT, NOM, GSO, TAIWAN)
• Market analysis
• Product design / manufacturing for car and light truck
• ISO 9001, IATF 16949, and customer specific requirements
• Be an auto enthusiast