Order Management Representative

Founded in 2000, FAM Brands designs, manufactures, and sells men's and women's sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world. Our portfolio of proprietary brands features Marika, Wildfox, Three Dots, and Balance Collection, while a partial list of licensing partners includes Orvis, Jessica Simpson, Eddie Bauer, and Woolrich.

With the capacity to produce over 75 million units per year, our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price.

That's the FAM Brands difference.

Job Description: FAM Brands is seeking a detail-oriented and customer-focused Order Management Representative to enhance our order processing team. You will play a crucial role in managing customer orders from initiation to delivery, ensuring accuracy and timely execution. This position demands excellent communication abilities, keen attention to detail, and a strong dedication to customer service.

Responsibilities:

• Process and oversee customer orders using our order management systems.
• Collaborate with logistics, warehouse, and sales teams to guarantee prompt order delivery.
• Track order status, providing customers with regular updates.
• Address and resolve customer inquiries and issues concerning order processing.
• Maintain comprehensive records of customer interactions and transactions.
• Evaluate order processes and suggest improvements to enhance efficiency.
• Prepare and analyze reports on order management performance.
  
  

Requirements:

• High school diploma required; Bachelor's degree in Business Administration or a related field preferred.
• At least 1-2 years of experience in order management or customer service within the apparel industry.
• Proficiency in MS Office and familiarity with modern order management systems.
• Excellent organizational skills with the ability to multitask effectively.
• Exceptional verbal and written communication skills.
• A team player with the capability to work autonomously.
  
  

COMPENSATION

At FAM Brands, we are committed to fair and transparent compensation. Salary ranges for positions are based on job level, location, and market data. We offer competitive benefits and are dedicated to equal pay for equal work. Specific salary offers depend on each candidate's qualifications and experience. FAM Brands also offers all employees participation in our annual bonus program (Non-Sales) or commission program (Sales).

Compensation Range

$18—$25 USD

Commitment to Equal Employment Opportunities & Diversity

FAM Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FAM Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.

California Consumer Privacy Act (CCPA) Notice for Job Applicants

FAM LLC values your privacy. This notice outlines our practices regarding the personal information of job applicants in compliance with the CCPA.

What We Collect: We collect information you provide in your job application, including contact details, educational and employment history.

Purpose: We use this information to evaluate your application and manage the hiring process.

Disclosure: Your personal information may be shared with service providers assisting with recruitment and as required by law.

Your Rights: Under the CCPA, you have the right to access and request deletion of your personal information and to not face discrimination for exercising these rights.

For questions or to exercise your rights, contact recruiting@fambrands.com.

By applying, you acknowledge you understand our privacy practices.