Biologique Recherche is a principled, artisanal, craft-based skincare line that is meticulously designed for professional services and expert recommendations, found within the most prestigious Spas and Salons, globally. Biologique Recherche has a reputation for astounding, efficacious, customized beauty products based on a clinical approach to skin, body, and hair care. Our product range uses pure, concentrated, raw active ingredients and the most advanced, innovative formulations in the premium skincare category. The global flagship beauty institute is located on the prestigious Champs-Elysées, in Paris. The USA headquarters is in NYC on Fifth Avenue and the Flagship Ambassade Spa is in LA on Melrose Place.
Role: Spa Coordinator/Brand Ambassador
The right candidate is comfortable in a high-end luxury environment and for who client experience is a priority. Spa Coordinators serve as the friendly and welcoming face of the spa, keep operations organized and running smoothly, while always portraying a polished and professional demeanor. You will be our client’s first and last impression. This position reports to and supports the Boutique & Spa Manager.
Responsibilities:
Greet clients and assist them during their visit, ensuring a positive, consistent guest experience
Act as a host and owner of the BR experience
Deliver gracious hospitality and ensure a smooth and successful check-in and check-out process
Assist clients with pre-appointment forms
Schedule, maximize and coordinate appointments
Manage spa phone & email communications including: answering client inquiries, appt request, and general product & service knowledge
Sell services, packages, retail products & take payments
Ensure the spa operations run smoothly; track inventory, stock supplies, keep spa aesthetics presentable
Supervises daily operations including opening and closing procedures and general spa maintenance: ensure areas are clean, safe, and well maintained
Perform follow-up calls after certain procedures
Who you are:
Excellent verbal and written communication, customer service and phone skills
Social perceptiveness and situational awareness, especially in a luxury environment
Professional manner, discretion, and appearance
5+ years of customer service experience
2+ years of Sales experience in a retail environment
2+ years in the spa industry and/or hospitality, particularly skincare
Knowledge of Microsoft Office and/or GSuite
CPR/First Aid Certified a huge plus
Instagram:
USA @biologique_recherche_usa Ambassade LA @biologique_recherche_la
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Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Other
Industries
Internet Publishing
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