Patient Scheduling Specialist
Patient Scheduling Specialist
CCI Health Services
Silver Spring, MD
See who CCI Health Services has hired for this role
CCI Health Servicesmission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
POSITION SUMMARY:
The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel.
KEY FUNCTIONS & RESPONSIBILITIES:
Powered by JazzHR
ysFY6u93U2
POSITION SUMMARY:
The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel.
KEY FUNCTIONS & RESPONSIBILITIES:
- Answers the telephone promptly in adherence to AIDET protocols.
- Works cohesively and collaboratively with the entire team to answer all incoming calls.
- Routes calls to the appropriate area.
- Communicates phone messages as needed via phone notes or flags.
- Works to fill all available appointment slots according to CCI Scheduling Guidelines.
- Documents patient information in the registration field
- Attends daily huddles and provides updates to the team as appropriate
- Verifies insurance at the time of scheduling.
- Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits
- Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.
- Working on-site is an essential duty for the job
- Requires a High School Diploma or GED
- Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience
- Ability to navigate information on the internet and within an Electronic Health Record
- Bilingual (fluent in English/Spanish)
- Must possess excellent communication and interpersonal skills
- Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation
- Ability to document messages that include a summary of the relevant details
- Proper and professional grooming is always expected
- Prolonged periods of standing, bending or working at a desk on a computer
- The ability to lift (up to 15lbs) is required.
- Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.
Powered by JazzHR
ysFY6u93U2
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management and Information Technology -
Industries
Internet Publishing
Referrals increase your chances of interviewing at CCI Health Services by 2x
See who you knowGet notified about new Scheduling Specialist jobs in Silver Spring, MD.
Sign in to create job alertSimilar jobs
People also viewed
-
Administrative Specialist (Direct Hire)
Administrative Specialist (Direct Hire)
-
Scheduler - Remote
Scheduler - Remote
-
Scheduling Assistant
Scheduling Assistant
-
Work From Home Scheduler
Work From Home Scheduler
-
Administrative Specialist (Direct Hire)
Administrative Specialist (Direct Hire)
-
Receptionist/HR Assistant
Receptionist/HR Assistant
-
Executive/Personal Assistant-CEO
Executive/Personal Assistant-CEO
-
Scheduler - Remote | WFH
Scheduler - Remote | WFH
-
Scheduler - Remote | WFH
Scheduler - Remote | WFH
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub