Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.
Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.
The Patient Support Clinical Trainer position is a training position responsible for helping our new clinical hires gain the skills and acumen needed to succeed in their new positions. They will also facilitate refresher and skills training classes to ensure current employees excel in their current jobs. Using principles of adult learning, the Clinical Trainer will develop clinical instructional materials and deliver clinical training programs for the Market Access Teams. The position will modify and update clinical instructional materials in response to evaluations from learners and organizational changes.
Responsibilities
Provide in-person and/or virtual training to clinical team members after creating materials and/or working with certified instructional designers
Design clinical training materials for new programs/existing programs/initiatives (e.g., classroom training documents and activities, Desk Drops)
Support training team in the development and/or maintenance of existing training materials
Update the Confluence/Wiki to ensure it holds the most up-to-date clinical information for programs
Facilitate new clinical hire training and skills development classes
Coordinate and deliver clinical compliance training updates and clinical skills refresher classes
Track new clinical hire and annual compliance training completion as needed
Provide follow-up for all new hire classes at 30 days and 60 days post-training to ensure that skills have transferred to the job
Document areas of concern for all trainees and review results with Training and Development Manager
Pursue on-going professional development in clinical training delivery through attendance of webinars and meetings for clinical and clinical training professionals
Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies
Develops teaching outlines and determines appropriate instructional methods to use in a variety of settings (e.g., group instruction, workshops, individual training, etc.)
Selects or develops appropriate clinical training resources such as training handbooks, demonstrations and practices, multimedia visual aids, and computer tutorials
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Conducts miscellaneous tasks or projects as assigned
Qualifications
Bachelor’s degree required in Nursing or other clinical degree
Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others
Excellent communication skills, both verbal and written
Ability to work in a fast-paced, ever-changing environment
Experience working in or with the pharmaceutical industry preferred
A minimum of 2 years of training clinical roles with experience in developing didactic content and/or materials
Enthusiastic and high energy
Why work for Mercalis?
Diversity, Equity, Inclusion & Beloning is paramount to our culture and success. Our dedication to DEI&B is both organic and intentional
Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
We monitor the market to ensure we offer competitive salaries and benefits.
401K w/ 5% matching; day-1 vestment period
15 days PTO
7 Holidays + 2 Floating Days
Health/Dental/Vision/Life; Coverage Day-1
Gym Reimbursement
Volunteer Hours
This is not an exhaustive list of benefits.
Benefits are subject to change.
Some positions require onsite presence and/or structured hours/shifts.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Pharmaceutical Manufacturing
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